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eCommerce MasterPlan
Description

Trying to work out how to acquire more customers? Need to improve customer retention? Or just looking for some reassurance you’re on the right track? That’s what the eCommerce MasterPlan is here for. Every week we interview an e-Commerce business person (owner, manager or marketer) with a fascinating insight into successful online retailing. Their business might be a UK mail order retailer, an online-only store from Australia, or a brick and clicks business from the USA – but every one of them is doing something we can all learn from. Many of our guests are using Shopify & Klaviyo, but we also have guests using Wix, Bigcommerce, Woocommerce, Omnisend and Magento. So you're sure to find an episode that directly helps YOU. Listen for advice on what to do next, the reassurance you’re heading in the right direction and all the inspiration you need to grow your eCommerce business without losing your life in the process! This podcast uses the following third-party services for analysis: Spotify Ad Analytics - https://www.spotify.com/us/legal/ad-analytics-privacy-policy/

Episodes
  • 2025 / 2 / 17
    Doubling Down on Faire: Bare Kind's Post-Spring Fair Strategy with Andrew Kemp

    Andrew Kemp is the MD at Bare Kind, the animal saving bamboo sock company. Founded in 2017 and selling via Shopify and Faire they now do £700,000 a year, and sell into a 1,000 retailers.  Hit PLAY...

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  • 2025 / 2 / 10
    Building a $2M eCommerce Brand Through Community-Driven Marketing with My Little Moppet's Hema Natesan

    Hema Natesan is the Founder & CEO at My Little Moppet, a Shopify store that’s India’s number 1 destination for healthy kids food. With over 7,000 verified 5 star reviews, their core marketing strategy of...

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  • 2025 / 2 / 3
    Why 2025 is the Year of Integration in eCommerce with Jim Herbert

    Jim Herbert is the CEO at Patchworks, an eCommerce focused iPaaS who are all about helping you automate and streamline your data.  Jim joins us to share why integration and automation are...

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  • 2025 / 1 / 27
    Beyond 7 Figures: Building a High-Growth, High-Profit eCommerce Business with Jay O’Neill

    Jay O’Neill is an in-house specialist at growing retailers through digital marketing, CRO, and tech stack optimisation. Here's some of his achievements:scaled soak.com from £2 to £80milliondrove digital...

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  • 2025 / 1 / 20
    Top Tip for eCommerce Growth in 2025 feat. 9 experts

    Every January, we create an episode that serves as your comprehensive guide to achieving success in the year ahead. We ask each of our guests "What's your Top Tip for eCommerce Success in 2025?"Here's...

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  • 2025 / 1 / 13
    The Person in Personalisation: How to Humanize the eCommerce Customer Experience with author David Mannheim

    David Mannheim is the author of “The Person in Personalisation: The Story Of How Marketing's Most Treasured Possession Became Anything but Personal”. AND founder of Made With Intent. Hit PLAY to...

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  • 2025 / 1 / 6
    Why Focus is Wunderbrow’s Key Growth Strategy with Diego Mandelbaum

    Diego Mandelbaum is the CEO at KF Beauty, a privately owned beauty company based in the UK, who own one of the most recognizable make-up brands launched in the last few years Wunderbrow.com. Founded in 2015...

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  • 2024 / 12 / 30
    Sustainability Practices for Interiors Brands with Jules Haines and Mirry Christie from The Green Room

    Mirry Christie is founder of sustainability consultancy B·ABLE and Jules Haines is the founder at award winning luxury interiors resale platform Haines. They both have STACKS of brand-side experience helping...

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  • 2024 / 12 / 23
    How to Launch a New Product Range: Lessons from Beards & Daisies with Joy Young

    Joy Young is the eCommerce and Marketing Manager at Beards & Daisies, sellers of plants and flowers. Founded in 2015, they now sell via their B2C Shopify store which does over 10,000 orders a month, wholesale...

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  • 2024 / 12 / 16
    Industry West’s Journey to a 90% B2B Revenue Boost with Ian Leslie

    Ian Leslie is the CMO at US B2B homewares brand Industry West. It all started with Industry West in 2010… now they have a Shopify store and B2B sales reps, with sales of over $20m a year.  Hit PLAY...

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  • 2024 / 12 / 9
    How Wild and Stone Achieved 7-Figure eCommerce Growth with Warren Jonas

    Warren Jonas is the CEO and co-founder at Wild & Stone sellers of eco-friendly household products. Founded in 2018, the range now includes over 100 eco-friendly products which they sell via their Shopify...

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  • 2024 / 12 / 2
    Looking at Overstock Art’s journey to 7 figure sales with Amitai Sasson

    Amitai Sasson is the VP of eCommerce at Overstock Art, an online art gallery selling reproductions of the great masters and original works. Founded in 2002, they now sell via their custom website, Amazon, and...

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  • 2024 / 11 / 25
    How to Double Your Orders Using Sales Campaigns with Lucy Bloomfield

    Once upon a time, Lucy Bloomfield ran her own eCommerce skincare business and achieved crazy levels of growth. And since 2018 she’s been helping other business owners to achieve huge leaps in sales without...

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  • 2024 / 11 / 18
    Lessons from Zone3’s 7-Figure eCommerce Success with Malina Zarb

    Malina Zarb is the Marketing and eCommerce Director at Zone3, the world’s highest rated triathlon brand. Founded in 2006, Zone3 now sell via their Shopify store and wholesale channels, in total doing...

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  • 2024 / 11 / 11
    Navigating the Reality of Launching—and Closing—an eCommerce Business with Mike Stevens

    Mike Stevens is one of the DTC pioneers, with 8 years at Innocent Drinks back in the 2000s, and then founding good-for-you confectionery brand Peppersmith, which over 10 years he scaled all the way to exit in...

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  • 2024 / 11 / 4
    How to Create the Perfect Google Ads Account Structure with Shri Kanase

    Shri Kanase is the founder of Yoru Marketing, where he and his team run Google Ads and YouTube Ads for some of the biggest eCommerce brands in the world, and have helped 100s of brands scale. In fact… Yoru...

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  • 2024 / 10 / 28
    Recycling Passion: How Detrash is Disrupting the Watch Industry with Guy Blaskey

    Guy Blaskey is the founder at Detrash watches, where he’s on a mission to both create the most efficient eCommerce company possible AND be a force for good by creating sustainable products and supporting 1%...

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  • 2024 / 10 / 21
    Scaling Smarter: How GiftsOnline4U is Transforming the Gift Business with Asgar Dungarwalla

    Scaling Smarter: How GiftsOnline4U is Transforming the Gift Business with Asgar Dungarwalla  Asgar Dungarwalla is the Founder of GiftsOnline4U, the award winning personalised gift retailer. They...

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  • 2024 / 10 / 14
    How Naturisimo is Driving 7-Figure Success in the Clean Beauty Space with Judith Harvey

    Judith Harvey is the eCommerce lead at Naturisimo, the home of ethical beauty. Founded in 2008 they now sell via their Shopify store with 7-figure sales.  Hit PLAY to hear: Naturisimo’s...

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  • 2024 / 10 / 7
    The Human Experience: How to Create Personal Connections in eCommerce with author John Sills

    John Sills is the Author of the ‘leadership book of the year 2023, “The Human Experience: How to make life better for your customers and create a more successful organization”, AND managing partner at The...

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  • 2024 / 9 / 30
    Increasing Philip Kingsley’s Profits with Strategic Promotions with Lauren Duncan

    Lauren Duncan is the Head of eCommerce at Philip Kingsley, creators and sellers of Trichological Hair and Scalp products. Founded in the 1950s, Philip Kingsley now sell via their Magento eCommerce store,...

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  • 2024 / 9 / 23
    Growth Masterclass with ex-Who Gives a Crap Head of Growth Jenna Tanenbaum

    Jenna Tanenbaum was Head of Growth at DTC toilet paper success story Who Gives a Crap for nearly 4 years. And she now runs performance creative and UGC marketing agency Ostrich.  Hit PLAY to...

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  • 2024 / 9 / 16
    How Perkies is Empowering Women and Driving Sales with Rosie Mangiarotti

    Rosie Mangiarotti is the founder & CEO at Perkies, creators of innovative undergarments. Founded in 2019, Perkies sells via their Shopify store, Amazon, and wholesale, and is now growing 100% year on...

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  • 2024 / 9 / 9
    Achieve 20% YoY Growth with Loyalty Schemes and Email Marketing with Stone Arrow Jewellery

    Nick Feint is the founder at Stone Arrow Jewellery. A multichannel jewellery retailer selling recycled glass jewellery from New Zealand. Founded over 25 years ago they now sell via their own physical and...

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  • 2024 / 9 / 2
    Masterclass: Wholesale Selling to the High Street with Wizz Selvey

    Wizz Selvey is a powerhouse with a constant stream of ideas and insight (that’s what her clients say!). Wizz helps brands navigate the retail space in the UK, helping them standout, build brand awareness and...

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  • 2024 / 8 / 26
    Dubs: From a Lockdown Idea into a Booming, Award-Winning Brand with Stuart Davis

    Stuart Davis is the co-founder, CEO, and everything else!! at Dubs – a footwear brand on a mission to disrupt the kids’ shoe industry. They’re clearly having an impact as (at the time of recording) they’ve...

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  • 2024 / 8 / 19
    From Zero to Seven Figures: FRAHM Jacket’s Pre-order Success Story with Nick Hussey

    Nick Hussey is the founder and managing director at FRAHM Jacket, a men’s clothing brand that exclusively sells by pre-order. Founded in 2018 they did £2.2million via their Shopify site in 2023. Hit PLAY...

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  • 2024 / 8 / 12
    How 7-fig Shopify brand WORN Built a Sustainable Brand with Bryan Marville

    Bryan Marville is the founder of apparel business WORN, where he’s on a mission to dismantle America’s relationship with commodity cotton basics and fast fashion. Founded in 2018, they sell via their Shopify...

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  • 2024 / 8 / 5
    Transforming Menswear eCommerce: From Discounts to Premium Quality with Moss’s Matt Henton

    Matt Henton is Head of eCommerce at Moss, the men’s suits and formal fashion brand. Founded in 1851 Moss now sell via their Remarkable eCommerce site, and 110 physical stores around the UK.  Hit...

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  • 2024 / 7 / 29
    How to Build Trust in a Crowded Marketplace with Chilly’s Bryony Tagg

    Bryony Tagg is the Head of eCommerce at Chilly’s, a BCorp retailer on a mission to accelerate the adoption and everyday use of REUSABLE PRODUCTS. Starting with the Chilly’s water bottle in 2010 the brand has...

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  • 2024 / 7 / 22
    Episode 500: Top Tips for Making an eCommerce Store More Profitable

    You are listening to a milestone episode – eCommerce MasterPlan’s episode 500!! To celebrate this significant event, we gathered past guests – 20 of them! – and asked them the question:“what’s your top...

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  • 2024 / 7 / 15
    Flavers’ Journey from Dragons’ Den to Sustained Growth with Shabbir Mookhtiar

    Shabbir Mookhtiar is the co-founder and CEO of Flavers, a home delivery service for home cooked food. Number 50 on the Startups 100 2024 they’re growing fast. Founded in 2020 they now have over 100 chefs and...

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  • 2024 / 7 / 8
    Growth Beyond Green: How Canopey is Scaling Sustainable Shopping with Hugo Douglas-Deane

    Hugo Douglas-Deane is co-founder and CMO of sustainable marketplace Canopey – the home for buying better. Founded in 2021 they soft launched in May 2023 and officially launched September 2023. Currently, the...

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  • 2024 / 7 / 1
    Growth Lessons in the Beverage Industry with Rapscallion Soda’s Gregor Leckie

    Gregor Leckie is the founder and managing director of Rapscallion Soda. Founded in 2018, they’ve shipped over three quarters of a million cans! Selling via their DTC Shopify store and B2B Shopify trade site,...

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  • 2024 / 6 / 24
    Want more Speaking Gigs? with Look Fabulous Forever’s Janis Thomas

    Janis Thomas is the Managing Director at Look Fabulous Forever, the innovative cosmetics and skincare brand designed to meet the needs of older women. They’re a UK DTC brand selling globally to a customer...

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  • 2024 / 6 / 17
    2024 Growth Strategies that work from Baaj Capital’s Marianne Morrison

    Marianne Morrison is the Investment Director at Baaj Capital, a fund who turnaround and grow a portfolio of eCommerce brands. The portfolio currently includes about 30 eCommerce brands including 365 Games, In...

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  • 2024 / 6 / 10
    The SEO Strategy for High-SKU Stores (Hear How It 10Xed Sales) with Blink SEO’s Sam Wright

    Sam Wright is the Managing Director at specialist eCommerce SEO agency Blink SEO, and at Macaroni Software the new Shopify-specific SEO tool he’s building to solve problems that they’ve found with SEO at...

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  • 2024 / 6 / 3
    Personalizing eCommerce Fulfilment with Will Martin, Littledart Fulfilment

    Will Martin is co-founder and financial director at Littledart Fulfilment, a 3PL providing bespoke eCommerce fulfilment that’s as unique as your business. Hit PLAY to hear: The role of...

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  • 2024 / 5 / 27
    Balancing Growth and Purpose with Y.O.U Underwear’s Sarah Jordan

    Sarah Jordan is the founder & CEO of Y.O.U Underwear sellers of beautifully designed, ethically manufactured and eco-friendly underwear making the world a better place one pair of pants at a time. They’re...

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  • 2024 / 5 / 24
    Episode 500 is coming… want to get involved?

    A quick update from Chloe on what’s happening for episode 500, AND you can be involved.Get involved >> https://ecmp.info/500This podcast uses the following third-party services for analysis: Spotify Ad...

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  • 2024 / 5 / 20
    Scaling Fashion eCommerce: Insights from THG's Coggles Strategy with Natalia Chappell

    Natalia Chappell is a Digital Marketing consultant focused on scaling up eCommerce businesses. She’s recently finished a role as Head of eCommerce at THG. That’s The Hut Group, home of multiple eCommerce...

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  • 2024 / 5 / 13
    Growing a Plus-Size Fashion eCommerce Empire with Plus by Design’s Danielle Malconian

    Danielle Malconian is the CEO at Vikki Vi and Plus by Design. She started Plus by Design as an online fashion store selling to the Plus size market in 2001 and took over plus size fashion brand Vikki Vi in...

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  • 2024 / 5 / 6
    Fashion! CRM Marketing and Customer Retention with Ted Baker’s Nicky Lomax

    Nicky Lomax is a super star CRM leader–most recently spending 4 and a half months at global fashion retailer Ted Baker as Head of CRM to build and train the new team, fix the CRM tech stack and database,...

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  • 2024 / 4 / 29
    How TA DAAN Blends Content and Commerce for Artisanal Growth & Success

    Costanza Tomba is a co-founder and CPO (Chief Product Officer) at TA-DAAN, a brand founded in 2020 as a destination for craftsmanship, creativity, and sustainability, selling contemporary craftsmanship across...

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  • 2024 / 4 / 22
    Masterclass: Leveraging Community and Ambassadors for eCommerce Growth with Emily Hollender

    Emily Hollender is a Fractional Marketing Director for Early-Stage Consumer Start-ups, especially those looking to build brand and community across both online and offline platforms. Current and past clients...

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  • 2024 / 4 / 15
    gloveglu’s Winning Strategy in Mastering Wholesale, D2C, and Marketplaces for Goalkeeper Gear

    Paul Sherratt is the founder and CEO of gloveglu, a global sports brand specialises in goalkeeper products and services. Founded in 2010, they now sell via their Shopify store, marketplaces, and wholesale. In...

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  • 2024 / 4 / 8
    7 Top Tips for Tech Stack Optimisation in 2024

    Yup, we're doing another multi-guest mashup!This time we're asking SEVEN eCommerce Tech specialists for their answer to this question:  "What is your top tip for Tech Stack Optimisation in...

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  • 2024 / 4 / 1
    How Circular Fashion Accessories Brand Flotsam Flo are growing sales with Creativity & Community

    Kate Doran is the founder of Flotsam Flo. An upcycled accessories brand founded in 2021 who create products from waste that cannot easily be recycled, or is impossible to recycle. Selling via the Shopify...

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  • 2024 / 3 / 25
    How to use the B Corp Certification Journey to build a platform for Growth with Sarah Whale

    Sarah Whale is a B Leader (that’s someone certified to help other businesses become B Corps) and founder of Profit Impact where she helps many businesses create a thriving future. She's joining us to...

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  • 2024 / 3 / 18
    How Priory Direct is Changing B2B eCommerce with Sustainable Packaging

    Josh Pitman is the Managing Director at Priory Direct, purveyors of Planet Friendly packaging, and certified B Corp. Founded in 2006, Priory Direct is the eCommerce side of the Priory Business Group. Running...

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  • 2024 / 3 / 11
    Lucy from Bare Kind’s back! Talking B Corp Certification, Wholesale, and Profits

    Lucy Jeffrey is the Founder of Bare Kind – a seller of bamboo socks that save endangered animals. Bare Kind is based in the UK and sells globally mainly via Shopify and wholesale platform Faire. Founded in...

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  • 2024 / 3 / 4
    How Vivobarefoot Achieved Astronomical Growth and Scaled to 8 Figures

    Paul Walker was until very recently Chief Commercial Officer at Vivobarefoot.Founded in 2012, Vivoebarefoot is at the forefront of “good retail”, a case study many others try to emulate, and a B Corp. They...

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  • 2024 / 2 / 26
    Neem London’s Journey to 6-Figure Success in Men's Fashion

    Nick Reed is the founder at Neem London, a men’s fashion brand focused on making climate conscious clothing.He also has a phenomenal background in men’s fashion buying – he was instrumental in taking Charles...

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  • 2024 / 2 / 19
    How Mozillion Achieved 3x Growth in 12 Months with SEO and More

    James Francis is the Sales and Marketing Director at Mozillion. The mobile phone marketplace. In fact the UK’s first consumer to consumer marketplace for buying and selling preowned and refurbished mobile...

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  • 2024 / 2 / 12
    Scaling Hot Water Bottle Startup CosyPanda to £100k in 16 months with Freddie Winterbotham

    Freddie Winterbotham is the co-founder at CosyPanda, sellers of sustainable warmth in the shape of hot water bottles and covers. They sell via their Shopify store, wholesale, and collaborations. Founded in...

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  • 2024 / 2 / 5
    TikTok & TikTok Shop eCommerce Success Strategies

    TikTok is a channel with HUGE potential for eCommerce brands, and if you want to make it work for you - you need to listen to this episode.Host Chloe Thomas is discussing the ins and outs of the various...

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  • 2024 / 1 / 29
    Mastering the Art of Buying with James Barron, ex-ASOS

    James Barron is a fashion buyer.With over 13 years at ASOS, and previous roles at Envy, Moss Bros, M and S, and Arcadia, there’s little James doesn’t know about either buying third party brands in or product...

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  • 2024 / 1 / 22
    7 Experts Share Their Top Tip for eCommerce Growth in 2024

    Every January, we come up with an episode that serves as your comprehensive guide to achieving success.This year, our guest experts are again sharing their top tips for eCommerce success in 2024. They...

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  • 2024 / 1 / 15
    Mastering eCommerce Events in 2024: Tips, Picks, and Strategies with Chloë Thomas

    Our host Chloe's going solo for this episode - sharing her tips on how to make the most of events, and picking some of her favourites for 2024...Hit PLAY to hear:What events you should attendHow to maximise...

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  • 2024 / 1 / 8
    5 Key Steps for Effective CRM Implementation with Haydn Parks, Digital Fit

    Haydn Parks is a CRM specialist.He now consults for brands like Balance Me, Hunter Boots and Sisley Paris via his firm Digital Fit. And before that, was Head of Performance at LoveCrafts, Global Head of CRM...

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  • 2024 / 1 / 1
    Marketing Insights for Maximum eCommerce Growth with 8-figure Naturepedic’s Arin Schultz

    Arin Schultz is VP of Sales and Marketing at natural mattress brand Naturepedic.Founded in 2003, Naturepedic sell via their Magento website, 22 stores, and via wholesale. Sales-wise they’re in the mid-high 8...

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  • 2023 / 12 / 25
    From Etsy Startup to 7-Figure Shopify Success with Michele Ferron, Once Upon a Tuesday

    Michele Ferron is the founder of fully bootstrapped Once Upon A Tuesday–selling calendars and planners for design lovers.Founded in 2020, Once Upon A Tuesday now sells via their Shopify store, Etsy, and...

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  • 2023 / 12 / 18
    How G2A Became the World's Largest Digital Entertainment Marketplace with Bartosz Skwarczek

    Bartosz Skwarczek is the founder and CEO at G2A, the world’s largest marketplace for digital entertainment enabling the trading of games and other digital items.Founded in 2010, they now have over 25 million...

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  • 2023 / 12 / 11
    It's time to embrace Pre-Orders with Daniel Parekh-Hill, Flare

    Daniel Parekh-Hill is the Co-Founder & CEO of Flare, where they’re on a mission to create more profit and less waste for eCommerce businesses.In this episode, we discuss:The motivation behind FlareCurrent...

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  • 2023 / 12 / 4
    How to grow a Shopify Yoga brand including Wholesale with Valka Yoga’s Danny Garg

    Danny Garg is the CEO & founder of Valka Yoga. Founded in New Zealand in 2017, Valka Yoga now also sells to the US, UK, and Australia and is growing 30% year on year. They now sell via their Shopify site and...

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  • 2023 / 11 / 27
    The 4 Best Marketing Strategies in 2023 with the brilliant Ian Leslie, Industry West

    Ian Leslie is the CMO at US homewares brand Industry West. It all started with Industry West in 2010… now they have a Shopify store and B2B sales reps, with sales of over $20m a year.He's back on the show...

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  • 2023 / 11 / 20
    Masterclass: Merchandising with ex John Lewis Alison Metcalfe. Sales, Stock and Profit

    Alison Metcalfe is a Merchandiser. She ‘does stock’ to create efficiencies in the supply chain and maximise profit for retailers. She’s worked at many high street brands including BHS, Woolworths, and M&Co,...

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  • 2023 / 11 / 13
    Balancing Wholesale and D2C eCommerce Growth with Stroodles' Maxim Gelmann

    Maxim Gelmann is the founder and Chief Stroodle at Stroodles, DTC sellers of eco-tableware. Founded in 2018 they now sell via a B2B trade site, a B2B sales team and a D2C site, both built on Shopify. With...

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  • 2023 / 11 / 6
    How do you do a great Re-platform? Our 6 Expert guests share their best tips

    We’re in a fascinating time in the world of eCommerce websites. We’ve left the era of “just use Shopify”, and getting back into the world where which platform you choose to be the basis of your tech stack can...

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  • 2023 / 10 / 30
    Fashion, PR, and Circularity with The R Collective's Christina Dean

    Christina Dean is the founder and CEO of The R Collective, an upcycled fashion brand and social impact business that rescues luxury brands’ excess materials and collaborates with award-winning sustainable...

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  • 2023 / 10 / 23
    Generating €5 Million in Online Sales selling Sustainable Fashion with Dedicated's Kalle Sjöholm

    Kalle Sjöholm is the eCommerce manager at Swedish fashion brand Dedicated. Founded as an environmental retail chain in 2006, Dedicated is now selling from 3 stores in Sweden, various retailers around the...

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  • 2023 / 10 / 16
    High Growth Success for a D2C Brand with Mark Rushmore, SURI

    Mark Rushmore is the co-founder at SURI – short for Sustainable Rituals – a future focused wellness brand, most famous for their electric toothbrush, the world’s most sustainable electric toothbrush! Founded...

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  • 2023 / 10 / 9
    Increasing Revenue from Six to Eight Figures with LensDirect's Ryan Alovis

    Ryan Alovis is the CEO at LensDirect. The latest iteration of the eyewear business founded by his great grandfather in 1910. Ryan bought back the family business in 2009 growing it 30,000% since then. The...

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  • 2023 / 10 / 2
    Doubling Sales in a Year as a Fashion Brand with Black & Beech's Stacey Grant-Canham

    Stacey Grant-Canham is the creative director and founder of Black & Beech, a feminist fashion brand. Founded in 2016 they sell via their Shopify site. Black & Beech are a 6-figure retailer and are currently...

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  • 2023 / 9 / 25
    Gift Cards, Loyalty and China Expansion with Elisabeth de Gramont, Frank And Oak

    Elisabeth de Gramont is the Head of Impact at Canadian fashion brand Frank And Oak. A bricks and clicks B Corp retailer founded in 2012 that now has 15 stores in Canada and does the other 50% of its sales via...

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  • 2023 / 9 / 18
    Serving 160k Customers Custom Fit Fashion with Jess Fleischer, Son of a Tailor

    Jess Fleischer is the Co-Founder & CEO of Son of a Tailor, a clothing technology company making custom fitted casual clothing for men. Founded in 2014 they’ve served over 160,000 customers so far. In...

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  • 2023 / 9 / 11
    Hiring for Growth: How do you build a great eCommerce team? with Andy Davies, Vertical Advantage

    Andy Davies is an eCommerce recruitment specialist working for Vertical Advantage and Nurture Talent. Working across Europe, he’s helped brands big and small to grow their teams the right way, including...

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  • 2023 / 9 / 4
    The Pre-Loved Fashion Market with Oxfam's Andrew Ostcliffe

    Andy Ostcliffe is Head of eCommerce and Retail innovation at Oxfam. Oxfam is the leading UK charity fighting global poverty and the UK’s best loved charity shop chain – with over 575 stores across the UK, a...

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  • 2023 / 8 / 28
    The Six Core Principles of eCommerce Growth with Kunle Campbell, host of 2x eCommerce Podcast

    Kunle Campbell is the host of the 2X eCommerce Podcast, and co-founder of Octillion, a consolidator of ‘clean’ FMCG/CPG brands. And now he’s the author of a brand new book:‘E-Commerce Growth Strategy: A...

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  • 2023 / 8 / 21
    What it takes to hit $15 million with Peter Mann from Oransi

    Peter Mann is the CEO at Oransi, an Electric motor technology company with a sustainable and clean energy mission. They sell HEPA Air Purifiers via their Shopify site to both B2C and B2B consumers. Founded in...

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  • 2023 / 8 / 14
    How should you be using AI today? Our 10 guests share their best tips

    Welcome to one of our famous expert mash-up episodes! We have ten brilliant guests sharing their key insights from the exciting world of generative AI and how it is revolutionising the eCommerce...

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  • 2023 / 8 / 7
    Reaching €1,000,000 Sales by year 2 with Moyu's Roel Schatorjé

    Roel Schatorjé, Founder of MOYU, is a company that sells unique products, specifically erasable stone paper notebooks, designed to reduce single-use paper and reforest the planet.Despite initial scepticism,...

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  • 2023 / 8 / 5
    Bump: Educating your Customers is key to Sales Growth

    In these ‘Bump’ mini episodes I’ll be selecting my favourite moments from previous episodes. This time it's Lucie Harrild from comhla episode 449.In this clip, Lucie unpacks how and why educating her...

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  • 2023 / 7 / 31
    Balance the Physical and Digital in Sustainable Fashion Lucie Harrild from comhla

    Lucie Harrild is the founder of comhla, a one-stop shop for sustainable fashion built on Shopify. Lucie shares the initial challenges of pitching her idea without a visual representation and how she decided...

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  • 2023 / 7 / 29
    Bump: 3 Steps to Building Community Impact (and sales!)

    In these ‘Bump’ mini episodes I’ll be selecting my favourite moments from previous episodes. This time it's Laura Harnett from Seep episode 448.In this clip, Laura explains how Seep are building their...

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  • 2023 / 7 / 24
    How Shopify Startup Seep reached £1 Million a Year in Sales with Laura Harnett

    Laura Harnett is the founder of Seep, a certified B Corp selling eco house cleaning tools. She shares her journey into eCommerce, discussing how Seep generates a million pounds a year in sales through their...

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  • 2023 / 7 / 22
    Bump: 2 HUGE Tips for Landing a BIG Retail Partnership

    In these ‘Bump’ mini episodes I’ll be selecting my favourite moments from previous episodes. This time it's Alessandro Di Trapani from Grub Club episode 447.In this clip, Alessandro shares his two key...

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  • 2023 / 7 / 17
    Subscriptions and Customer Retention Strategies with Grub Club's Alessandro Di Trapani

    Alessandro Di Trapani is the co-founder and CEO of Grub Club, an insect-based dog food brand. Alessandro reflects on his journey in building the startup and the importance of customer retention and community...

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  • 2023 / 7 / 15
    Bump: 3 Ways to Use Customer Loyalty to Grow Your Sales

    In these ‘Bump’ mini episodes I’ll be selecting my favourite moments from previous episodes. This time it's Laura Crawford from Mama Bamboo, episode 446.In this clip, Laura shares her three marketing...

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  • 2023 / 7 / 10
    Loyalty Points, Referrals, and User-Generated Content with Laura Crawford from Mama Bamboo

    Laura Crawford, co-founder of Mama Bamboo, shares valuable marketing insights behind the award-winning and eco-friendly nappies and wipes brand.Laura discusses the power of face-to-face shows and email...

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  • 2023 / 7 / 3
    AI and Organic TikTok tips for eCommerce Success with slo Denim's Kristian Hansen

    In this episode we find out how a sustainable denim brand is fighting against fast fashion.We are joined by Kristian Hansen, co-founder and CEO of slø, a brand that has gained success by being honest and...

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  • 2023 / 6 / 26
    Running 2-Day Online and In-Person Stock Clearance Events with Katy Christie-Miller

    Katy Christie-Miller has been providing leading brands in fashion, homeware, sports, leisure and retail with branded, high-quality warehouse clearance events for 20 years.Katy specialises in helping retailers...

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  • 2023 / 6 / 19
    How Shopify are helping us all be more Eco-Friendly with Stacy Kauk, Head of Sustainability at Shopify

    Having worked in sustainability for a decade, Stacy Kauk is currently the Head of Sustainability at Shopify. She has been leading the change at Shopify since January 2020 where her role is to ensure the...

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  • 2023 / 6 / 12
    Growing a B2B eCommerce store to $25 million with EcoEnclose's Saloni Doshi

    CEO and Chief Sustainability Geek at EcoEnclose, Saloni Doshi, joins the show to talk about sustainable packaging and so much more. EcoEnclose are a B2B eCommerce store selling sustainable packaging solutions...

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  • 2023 / 6 / 5
    Create More Profit with bestselling author Ciara Stockeland of Inventory Genius

    Host of the ‘Inventory Genius’ podcast, and the author of the brand new, bestselling book ‘Inventory Genius: Use your inventory to create more profit and keep more cash’ – Ciara Stockeland is a true expert...

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  • 2023 / 5 / 29
    Saxon Wright of Huskee & Shopify store Pablo & Rusty’s Coffee Roasters

    Saxon Wright is Chairman and co-founder of two B Corps:Pablo & Rusty’s Coffee Roasters – supplying mainly wholesale, but also DTC and subscription via their Shopify store. AND Huskee - creators, designers,...

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  • 2023 / 5 / 22
    From Studio to Wholesale: running a Successful Sustainable Textile Brand with Helen Round

    Helen Round, a passionate sustainable textile designer and print maker, joins the show to discuss her journey in building her business from a small studio to a team of 9, selling her products online, via her...

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  • 2023 / 5 / 15
    Scaling Tips from a $44m eCommerce Aggregator with Upexi's Allan Marshall

    Our guest is Allan Marshall, the CEO at Upexi – a creator, acquirer, and scaler of DTC and Amazon brands.Including Vitametica, Qubes vitamin gummies and Tytan Tiles. Allan invested in and took control of...

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  • 2023 / 5 / 8
    The eCommerce Mattress Revolution with Mark Tremlett, Founder of Naturalmat

    Mark Tremlett is the founder and director of organic bed and mattress brand Naturalmat. Founded in 1999, they now generate over £6 million a year via their Shopify store and other channels. And they have...

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  • 2023 / 5 / 1
    Latest SEO Tips for 2023 with Freddie Chatt, founder Village Cricket Co

    Freddie Chatt is the founder of Village Cricket Co, a WooCommerce site launched in 2020 to sell affordable Cricket gear. Their primary growth engine over the last 3 years has been SEO and content marketing...

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  • 2023 / 4 / 24
    Fashion and the Circular Economy with ex-Top Shop Zoe Rowswell

    Zoe Rowswell is the co-founder of Tern Eco, and has some amazing Fashion eCommerce credentials. Zoe was Director of eCommerce for Urban Outfitters, Global Director of eCommerce and Omnichannel at Jimmy Choo,...

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  • 2023 / 4 / 17
    A $25 million Seasonless Fashion success story. Lyndie Benson from Bleusalt

    Lyndie Benson is the founder, CEO AND Chief Creative Officer at Bleusalt – a luxurious line of seasonless basics made sustainably 100% in the USA from the softest fibres on earth. Founded in 2017, they sell...

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  • 2023 / 4 / 10
    Growing to 4,000 Orders a Month with Laura Davies, Founder of The Kid Collective

    Laura Davies is the Founder of The Kid Collective, a UK-based toy and sustainable parenting online store built on BluePark. Founded in 2008 they now process 2,000 to 4,000 orders a month.In this episode we...

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  • 2023 / 4 / 3
    Create Your eCommerce Success Roadmap with Joe Russell

    Joe Russell is the eCommerce Strategy Director at Adobe and Magento dev agency JH. The eCommerce strategy specialist shares his advice on how to establish a framework to get you 80% of the way there – and how...

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  • 2023 / 3 / 27
    Global Growth through Wholesale and DTC with WooCommerce business Onya's co-owner Hayley Clarke

    Hayley Clarke is the co-owner and managing director at Onya. The business has been trading since 2004 and Hayley and her partner bought it in 2015. Onya are selling products that help customers reduce their...

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  • 2023 / 3 / 20
    B Corp's grow faster... Sustainable Business Expert Hannah Cox

    Everything our guest does is about helping businesses increase their impact and income by implementing sustainable strategies, policies and frameworks – of which BCorp is one option. Hannah Cox is the founder...

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  • 2023 / 3 / 13
    Growing Magento store Hampers.com to £14 million a year with Hannah Lia

    We continue B Corp month chatting to a BIG online retailer who are on well on their way to B Corp Certification.Hannah Lia is the Operations Director at Hampers.com. They are sellers of hampers and carbon...

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  • 2023 / 3 / 6
    How Shopify store Green&Blue put sustainability at the heart of their growth strategy

    Faye Treffry is Head of Growth and a director at the multi-award winning Green and Blue, a company of designers, creators and innovators who create products to help wildlife. Selling to consumers and trade...

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  • 2023 / 2 / 27
    A Shopify Managed Marketplace That’s Open for 12 Hours A Week Nick Jefferson and Ella Cooper

    Nick Jefferson and Ella Cooper are co-founders of Wylde Market. It is a Shopify store selling wild food that’s open for just 12 hours a week! Founded in Jan 2022 they now have 9 producers live on board, with...

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  • 2023 / 2 / 20
    How luxury furniture brand and Magento user OKA went sustainable with Mirry Christie

    Mirry Christie is a Brand and Marketing Director turned Sustainability Consultant who’s been helping furniture and lifestyle brand OKA to not only become a more sustainable business, but also to inspire their...

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  • 2023 / 2 / 13
    Why measure the Carbon Footprint of Your Marketing? with Jaye Cowle

    Jaye Cowle has been driving marketing for consumer-facing brands since 2004, and for the last 10 years she has done this via her multi-award-winning agency Launch – the paid media agency for ambitious...

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  • 2023 / 2 / 6
    How PR Helped Shopify DTC Wine Brand Laylo scale to over 5,000 regular buyers

    Laura Riches is the co-founder at Laylo, a seller of boxed wine. Launched in 2020, they’ve turned their side hustle into a critically acclaimed, award-winning rocket ship (to quote Laura) in just two years....

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  • 2023 / 1 / 30
    Running 7 Figure WooCommerce Business Nohma from a Campervan with Charlie Low and Dale Comley

    Charlie Low and Dale Comley are the co-founders of Nohma (formerly and at time of recording... Climbingvan) – an extensive resource for self-build campervan converters that’s evolved into a successful...

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  • 2023 / 1 / 23
    How to Apply All FOUR Types of Scarcity Marketing with Mindy Weinstein

    Mindy Weinstein PhD is the author of the brand new bestselling book ‘The Power of Scarcity: Leveraging Urgency and Demand to Influence Customer Decisions’. She’s a leading expert in digital marketing and the...

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  • 2023 / 1 / 16
    Sustainable Fashion Business Tips from 9-figure brand Boden

    Ben Dreyer is the Strategy, Sustainability, and Operations Director at Boden. The fashion brand Boden was founded in 1991, and Ben’s been there since 1998! Selling globally they now do £350 million a...

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  • 2023 / 1 / 9
    8 Experts share their Top Tip for eCommerce Growth in 2023?

    Welcome to one of our famous expert mash-up episodes! Each of our guests have been asked for their top tip for eCommerce Success in 2023. We've been doing these episodes every January since we started – and...

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  • 2023 / 1 / 2
    Chloe's Top 3 Marketing Tools & Shopify Apps to Improve your eCommerce sales in 2023

    We’re kicking off the new year with something we’ve never done before – so do let me know what you think of this new format.There are 3 new pieces of eCommerce Marketing tech I’ve been super impressed with...

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  • 2022 / 12 / 26
    Building a Marketplace For Diverse Brands on WooCommerce with the co-founders of SheHeThey

    Michael Ayre and Luke Jordan are the co-founders of SheHeThey – the home of diverse brands. It’s a marketplace built on WooCommerce, celebrating Queer, Black, POC, Disabled, Neurodivergent, Woman, and Ally...

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  • 2022 / 12 / 19
    3x Conversion Rate from Paid Search for BCorp Audiobook App Xigxag

    Kelli Fairbrother is a co-founder at xigxag, one of the most innovative tech start-ups in the UK in 2022 according to Tech Nation’s Rising Stars competition. xigxag is an app bookseller, which offers the...

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  • 2022 / 12 / 12
    The Big Trends in eCommerce

    Want to know what are the BIG trends are in eCommerce and DTC? Then you need to listen to this episode...Chloe's catching up with a private equity eCommerce specialist. What does that mean for you? Well - his...

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  • 2022 / 12 / 5
    What does successful sustainability marketing look like in 2023? With Sustainable eCommerce's Giles Smith

    Giles Smith is the host of the Sustainable eCommerce Podcast and eCommerce coach helping sustainable brands to build and scale profitably. He’s been in eCommerce since 2015, co-founded one of Australia’s...

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  • 2022 / 11 / 28
    Sustainable Shopify watch brand plants 880,000+ trees AND sells $3m a year - meet TruWood

    Bishoi Khella is the founder and CEO at TruWood, a Canadian wooden watches brand. Selling on Shopify they’re on a mission to provide as much value to the world as possible, which includes planting over...

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  • 2022 / 11 / 21
    Tapping into an under-served market with eCommerce Startup Tiwani Heritage

    Lola Cawood and Carol Lathbridge are the co-founders of Tiwani Heritage, the UK’s FIRST retailer of recyclable synthetic hair extensions. They sell their 100% biodegradable and plastic free products via their...

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  • 2022 / 11 / 14
    Selling $500k in your first 4 months on Shopify with Buderflys' brilliant Shea Gerhardt

    Shea Gerhardt is the inventor, founder and CEO of Buderflys, an innovative and strategic earbud brand. Based in the USA they’re selling exclusively DTC via their Shopify store to the USA only at the moment....

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  • 2022 / 11 / 7
    Growing a Sustainable eCommerce Brand 60% a year with Bert Beagley-Brown from TOG Knives

    Bert Beagley-Brown is the founder and Managing Director at TOG Knives a UK brand that designs & sells premium kitchen knives, batch-produced in the Samurai sword capital of Japan. Selling via their WordPress...

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  • 2022 / 10 / 31
    Weird Marketing Strategies to 2x your Shopify Store with Sheets & Giggles Colin McIntosh

    Colin McIntosh is the founder and CEO at Sheets and Giggles, selling sheets, mattresses, comforters and covers via their Shopify store and Amazon, from the USA to the world. It all started in 2018 with a...

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  • 2022 / 10 / 24
    Why Customer Research and a Slow Startup works for Gusto Snacks with Giuseppe Baidoo

    Giuseppe Baidoo is the founder and CEO at Gusto an award-winning DTC snack brand. Based in the UK they sell their food-waste-fighting products via wholesale and their Shopify store, and recently secured a...

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  • 2022 / 10 / 17
    The Ops Perspective on Fashion with Needle & Thread's Mark Liddington

    We’re revisiting the story of a past guest. Yes I’ve been looking back through our past episodes to find a few guests I’d just LOVE to find out what’s been going on with.Mark Liddington is the Chief Operating...

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  • 2022 / 10 / 10
    A truly inspiring sustainable startup - Marc Bucci from Social Socks

    Marc Bucci launched his Shopify store Social Socks this summer with a BIG goal… to improve sustainability globally and raise £1 million for charity.Listen in to find outwhy socks!?how he's baked in...

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  • 2022 / 10 / 3
    Top 10 Holiday Season Setbacks and How to Avoid Them

    We’re doing something a little different this episode.I was lucky enough to be invited to host a panel session at Brightpearl by Sage’s Peak Season Summit.And it was so insightful I asked them if we could...

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  • 2022 / 9 / 26
    Growing Skincare brand Blossom Essentials 3x to 7 figures with Sarah Vilenskiy

    Sarah Vilenskiy is the Founder and CEO at Blossom Essentials, a line of clean and non-toxic hydration products directly addressing chronic dry and irritated skin problems. Founded in 2020 they sell on Shopify...

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  • 2022 / 9 / 19
    Grow from 7 figures to 8 figures in beauty with Janis Thomas from Look Fabulous Forever

    Janis Thomas is ex-Birchbox and the eCommerce and Marketing Director at Look Fabulous Forever, the innovative cosmetics and skincare brand designed to meet the needs of older women. They’re a UK DTC brand...

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  • 2022 / 9 / 12
    Double Your Shopify Sales every Year with Story and Product - SOLIOS watches' Samuel Leroux

    Samuel Leroux is co-founder at SOLIOS Watches a disruptive DTC brand selling high quality, elegant and eco-friendly solar powered watches. Founded in 2018 they were the first watch company to become a B Corp,...

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  • 2022 / 9 / 5
    Getting your first 400 wholesale accounts with Bare Kind's Lucy Jeffrey

    Lucy Jeffrey is the Founder and CEO at Bare Kind – seller of bamboo socks that save endangered animals. Bare Kind are based in the UK and sell globally via Shopify and wholesale platform Faire. Founded in...

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  • 2022 / 8 / 29
    Subscriptions and fast growth DTC with Kristina Smith from Big Island Coffee Roasters

    Kristina Smith is the Head of DTC at Big Island Coffee Roasters. A multi award-winning coffee business with sustainability at its core, founded seven years ago they launched a DTC Shopify site 3 years ago and...

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  • 2022 / 8 / 22
    Supply Chain Crisis - Solved. Top eCommerce Operations Tips

    Well.. not quite!But for our 400th episode, we're squeezing the best advice on how to deal with this hugely frustrating issue.Thanks to our expert guests for their tips on how to minimise the impact of the...

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  • 2022 / 8 / 15
    Growing a reCommerce business to £5.5m through great customer experience with Helen Lord from UKE

    Helen Lord is co-director and founder at family business Used Kitchen Exchange, the UK’s number one kitchen reseller, and proud recipients of the Queen’s Awards for Enterprise in Sustainable Development....

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  • 2022 / 8 / 8
    How to get to $25m in 5 years AND care about the planet with Ekster Wallets' Olivier Momma

    Olivier Momma is the creative director at Ekster Wallets. Olivier has recently been named as one of Forbes 30 under 30, and he’s taken Ekster from crowdfunding in 2016 to over $25million in sales. Throughout...

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  • 2022 / 8 / 1
    Taking a fast growth carbon reduction focused startup to 7-figures with Byway Travel's Cat Jones

    I’m really excited to bring you today’s guest because they’re really shifting consumer behaviour on the sustainability front.It’s not a retailer as such, it’s a travel company – inspiring us all to ditch the...

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  • 2022 / 7 / 25
    How to grow your DTC brand to over £12m with Guy Blaskey founder of Pooch and Mutt

    Guy Blaskey is the founder and CEO at Pooch and Mutt, creators and suppliers of health food for dogs selling single orders and subscriptions via their Shopify store. Founded in 2007 they now do £ 12 million...

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  • 2022 / 7 / 18
    Linking your offline and online activity for greater sales with Lost and Forged's Doug Heifetz

    Doug Heifetz is the artist, owner & metal smith at Lost & Forged, an upcycled jewellery business selling on Shopify, Etsy and at in person shows. Founded in 2016 they now do six figures a year.As well as...

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  • 2022 / 7 / 11
    Startup manufacturing and cashflow problems, crowdfunding, and organic social with Frankly Delicious

    Frank Laws is the director and owner of Frankly Delicious, artisan chocolate makers on a mission to change the world with Chocolate! Founded in 2018, re-launched in 2020 they sell on Shopify, run...

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  • 2022 / 7 / 4
    Story, content and partnerships for growth with James Le Compte from To'ak Chocolate

    James Le Compte is the CEO at To'ak Chocolate. A luxury chocolate brand, where sharing the origin story is everything. Founded in 2013, with their first product available in 2014 they are a Shopify merchant,...

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  • 2022 / 6 / 27
    Embedding ethics and sustainability into luxury brand Elvis & Kresse - super inspiring story

    This is a must-listen-twice episode.Kresse Wesling CBE is the co-founder at Elvis and Kresse, the designers, manufacturers, and sellers of their range of sustainable and ethically produced luxury accessories...

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  • 2022 / 6 / 20
    Should "sustainability" be your Number 1 marketing message? With Hugo & Thomas from Canopey

    Thomas Panton & Hugo Douglas-Deane are the co-founders at Canopey (which at the time of recording was called Greenr).They’re building the UK’s most accessible and comprehensive sustainable shopping...

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  • 2022 / 6 / 13
    Discover the perfect DTC Playbook with DTC veteran Mike Stevens

    Mike Stevens is the author of the brand new book “The Direct to Consumer Playbook: The Stories and Strategies of the Brands that Wrote the DTC Rules”.And one could say he was one of the DTC pioneers with 8...

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  • 2022 / 6 / 6
    Growing a fashion brand to over 7 figures with Charys Caldarella from Styelle Swim

    Charys Caldarella is the CEO and founder of Styelle Swim, a sustainable swimwear fashion brand. Founded in 2016 they are now on track to hit €1 million this year. The growth is coming from DTC sales AND their...

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  • 2022 / 5 / 30
    Growing a reusables brand to £5m a year with Helen Rankin from Cheeky Wipes, inc Klaviyo tips

    Helen Rankin is the founder and general dogsbody at Cheeky Wipes, a simple reusables brand who have been leading the charge since 2008. Selling reusable baby wipes, period products, nappies and more. They’re...

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  • 2022 / 5 / 23
    The recipe for FAST eCommerce growth with Sara Arthrell from Brightpearl

    In this episode… we’re doing something a little different- I don’t have a retailer for you this week, instead my guest is sharing the lessons from the Brightpearl Lightning 50 list. Where they’ve not only...

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  • 2022 / 5 / 16
    Going from ZERO to £200k sales on Shopify & Klaviyo in 8 weeks with Rob from The Moon Phase Studio

    Rob Harrison-Plastow is the Chief Marketing Officer of eCommerce store The Moon Phase Studio. The studio exists to empower its customers to become more attuned to the moon through art, books, and rituals. It...

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  • 2022 / 5 / 9
    Building a sustainable loungewear brand on Shopify & Klaviyo - it's Krisha Kotak from Tula+Tye

    Krisha Kotak is the founder at Tula + Tye, a Shopify loungewear brand responsibly made from recycled and organic materials, hand-dyed with eco-friendly dyes, and packaged in recycled and reusable bags....

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  • 2022 / 5 / 2
    Klaviyo Research - Sustainable eCommerce

    I got VERY excited when I saw some consumer research by Klaviyo that gets into consumers buying choices, and identifies the big opportunities we can take advantage of with our marketing. There is a HUGE...

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  • 2022 / 4 / 25
    10 eCommerce Marketing Tips from our latest Virtual Summit

    Our brand new eCommerce MasterPlan Virtual Summit is live NOW. Catch ALL the replays for FREE now at eCMP.info/summit ---In this episode, Chloe gives us a rundown of one top tip from each of the 10 expert...

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  • 2022 / 4 / 18
    Launching a luxury sustainable fashion brand with funding and a kickstarter! It's VENIM

    Leslie Fong has been in eCommerce since 2009, and in 2018 took the leap into founding her own fashion brand. VENIM launched with a super successful kickstarter in 2019, has been awarded grants by Spanx, SIA...

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  • 2022 / 4 / 11
    The Fashion Business Model of the Future? This is Unfolded with Cally Russell

    Cally Russell is a Forbes 30 under 30, a Drapers 30 under 30, has been on Dragons Den (that’s the UK’s shark tank). Since 2013 Cally has been changing the fashion industry, and since 2020 that change has...

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  • 2022 / 4 / 4
    Building a Europe's most Sustainable Product Marketplace with Veo's Joe Darwen

    Joe Darwen is the founder of Veo – Europe’s most sustainable online shopping destination. It’s a marketplace with over 200 independent brands selling over 50,000 unique products across Fashion, Beauty, Food,...

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  • 2022 / 3 / 28
    10 Simple Ways to Make Your eCommerce Brand More Sustainable

    Chloe's been busy researching how to make an eCommerce business more sustainable, including reducing carbon usage and offsetting. During her research, she's found a LOT of ways you can very easily take the...

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  • 2022 / 3 / 21
    Balancing the Bricks and Clicks with Jarrold's Neil Park

    Neil Park is the Head of eCommerce at Jarrold’s Department Store. The store was founded in 1770 and is a shopping, beauty and dining destination in its home town of Norwich. They’ve had an eCommerce store for...

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  • 2022 / 3 / 17
    Our episode about Ukraine, with Matteo Grassi from Commerce4Good

    This bonus episode is our response to what’s happening in Ukraine.It’s VERY low-fi – no jingles, no ads, and edited by Chloe!!! Because I wanted to get it out fast (this is hitting the airwaves a mere 2 hours...

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  • 2022 / 3 / 14
    Taking a Sustainable Products brand to 2million+ customers with Jennie Perry from Grove Collaborative

    Jennie Perry is the Chief Marketing Officer at Grove Collaborative, an eCommerce store that crafts and curates earth-changing products for the home with over 2 million customers. Jennie’s been marketing...

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  • 2022 / 3 / 7
    Clothes Swapping success and how it can work for brands too with Nuw's Aisling Byrne

    Aisling Byrne is the founder and CEO at Nuw, a fashion exchange app for preloved highstreet, vintage, and designer fashion labels. Founded in 2018, the app went live in 2020 already has a 4.5 star rating and...

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  • 2022 / 2 / 28
    Want an easy way to work out how sustainable your products are?

    The word “sustainable” gets used LOADS at the moment, we use it a lot on this podcast – BUT what does it actually mean? What does it take to really be sustainable?Today’s guest unveiled software as CES in...

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  • 2022 / 2 / 21
    Forbes author Elaine Pofeldt on her new book "Tiny Business, Big Money"

    Elaine Pofeldt is a journalist who has contributed to Forbes.com, CNBC, INC, and Money Magazine among others.Elaine is the author of the brilliant book “Tiny Business, Big Money: Strategies for Creating a...

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  • 2022 / 2 / 14
    Sustainability and Community are super-powering Shopify fashion brand Pantee

    Katie McCourt is the co-founder of Shopify Fashion store Pantee, a range of sustainable underwear made from deadstock. Launched with a very successful Kickstarter in Nov 2020 they’ve had a phenomenal start...

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  • 2022 / 2 / 7
    Adding second hand market to your site with Kalkidan Legesse founder of Sancho's and Owni

    Kalkidan Legesse is the Managing Director of Sancho’s an ethical and sustainable fashion and lifestyle bricks and clicks boutique. Founded in 2015 they now do 8-1500 orders a month. AND she’s also the founder...

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  • 2022 / 1 / 31
    Walmart Marketplace how to with Ken & David from Firing the Man

    David Schomer & Ken Wilson are the hosts of the Firing the Man podcast, and founders of multiple 6 and 7 figure eCommerce businesses. Over the last year they've had great success launching their products on...

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  • 2022 / 1 / 27
    eCommerce Sustainability means eCommerce success with Adam Bastock

    Yes, we're getting DEEP into eCommerce sustainability.Adam Bastock is the founder of Small99 who provide practical guidance to Net Zero for small business owners. He’s on a mission to guide 1 million micro...

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  • 2022 / 1 / 24
    Tap into a market worth $8trillion a year with Mike Adams from Enable All

    Mike Adams is the CEO of Purple, an organisation changing the disability conversation with businesses and disabled people. He’s been listed on the Shaw Trust #DisabilityPower100 list as one of the most...

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  • 2022 / 1 / 20
    eCommerce Experts Mashup inc Magento, Shopware, Sue Monhait & Arlen Robinson

    One of our famous expert mash-up episodes! Each of our guests has been asked for their top tip for eCommerce Success in 2022. We've been doing these episodes every January since we started - and this year the...

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  • 2022 / 1 / 17
    Replatforming from Magento to BigCommerce with Ash Hubbard from Grenson Shoes

    Ashley Hubbard is in charge of eCommerce at Grenson Shoes a heritage British brand with a young heart. The business was founded over 150 years ago, as well as the DTC website, they wholesale to top department...

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  • 2022 / 1 / 13
    JGS What are the key stages of eCommerce Growth? And what does it mean for your business?

    Since 2013 Luke Hodgson has been helping eCommerce businesses improve their systems, and find their path to growth. With an impressive background in building platforms that fix all those integration...

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  • 2022 / 1 / 10
    JGS How to create a fast-growth startup with Immaculate Vegan's Simon Bell

    Simon Bell is co-founder at Immaculate Vegan, a curated fashion marketplace – for consumers who like a lot of style with their ethics. Launched in 2019 growing fast has always been part of the plan and in...

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  • 2022 / 1 / 6
    eCommerce Experts Mashup inc Tim Richardson, Ben Marks, Arlen Robinson & Luke Hodgson

    One of our famous expert mash-up episodes! Each of our guests have been asked "What is the most important thing we learnt in eCommerce in 2021?" We've been doing these episodes every January since we started...

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  • 2022 / 1 / 3
    JGS Ian Bentley put sustainability at the heart of Parker Clay - and they've doubled sales every year

    Ian Bentley is the Co-founder and CEO at Parker Clay. Parker Clay sells handcrafted leather goods made in Ethiopia and is on a mission to create a better bag for a better world. Something they’re clearly...

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  • 2021 / 12 / 27
    Chloe's Marketing Launch Framework

    There's not enough companies in eCommerce embracing 'launches' - so as an end-of-year special we're sharing our host Chloe Thomas being interviewed about the Marketing Launch Framework.Get all the links and...

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  • 2021 / 12 / 20
    Bootstrapping an illustrated homewares brand with Hepsie Goddin from Martha and Hepsie

    Hepsie Goddin is co-founder of Martha & Hepsie -- a quirky illustrated homeware, gifts & stationery seller she founded with her sister way back in 2011. Ten years on they now do 300 order per month. They have...

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  • 2021 / 12 / 13
    Growing a baby clothing subscription service with Eve Kekeh of Bundlee

    Eve Kekeh is the founder of Bundlee – the UK’s first baby clothing rental subscription service. Founded in 2018 NEW subscribers are increasing at 53% YoY. We talk about what it's taken to launch and grow the...

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  • 2021 / 12 / 9
    Our new Net Zero focus

    As of today, we're all about helping you to both create a successful eCommerce business AND inspire and help you along the path to net zero. In this episode Chloe is explaining WHY we're doing this, and WHAT...

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  • 2021 / 12 / 6
    What's it REALLY like to sell your eCommerce store? With Matt Edmundson

    Matt Edmundson was the CEO of the Jersey Company, a group of health, wellness and beauty companies that deliver products and services to over 120,000 loyal customers in the UK and Europe. Pre-pandemic (yes,...

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  • 2021 / 11 / 29
    Fashion Focus - how do we solve the sizing issue AND personalise the customer journey? With Sarah Curran

    Sarah Curran, MBE has a phenomenal history in fashion retail – founder of MyWardrobe, 4 years at director level at Shop Direct (that’s very.co.uk), AND non-exec director at French Connection. Right now she is...

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  • 2021 / 11 / 22
    Just how do you more than double sales EVERY year? Eugene Ravitsky from FactoryPure explains all

    Eugene Ravitsky is the President at FactoryPure an online retailer selling generators and other very heavy items! Founded in 2013 they’ve been at least doubling sales every year, have been high on the INC...

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  • 2021 / 11 / 15
    Growing a Jewelry business from craft fairs to $2m+ a year with Larissa Loden

    Larissa Loden is the CEO and visionary of Larissa Loden Jewelry, a handmade jewelry business she launched 15 years ago, and has been full-time in for the last 5 years. They sell via wholesale in over 600...

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  • 2021 / 11 / 8
    Building a Sustainable Fashion Brand with Partnerships and PR. Gergana from blonde gone rogue

    Gergana Damyanova is the co-founder and CEO at blonde gone rogue -- a sustainable and ethical online-only fashion brand. Founded in 2017 in Amsterdam, moved to London, and went full time in 2019, and this...

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  • 2021 / 11 / 1
    How to hit 7-figures selling products available everywhere with Bec Slack from CleverStuff

    Bec Slack is the owner of CleverStuff Educational Toys. Founded in 2010 Bec & her husband took over the business in 2015 and are now selling over $1m of toys every year. Listen to discover the secret sauce my...

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  • 2021 / 10 / 25
    Getting to $1m in 2 years, then doubling yearly sales! with Megan Tellez from Glass Ladder & Co

    Megan Tellez is the CEO and designer at Glass Ladder & Co. A fast-growth DTC fashion accessories brand founded in 2017 by 2019 they reached $1m, and this year are experiencing double last year’s sales. We get...

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  • 2021 / 10 / 18
    How to REALLY connect with your customers using Klaviyo with Leane Tilley from Kineta Tea

    Leane Tilley is a qualified tea sommelier and master herbalist and founder of Kineta. Pre-pandemic sales were evenly split selling wholesale to retailers in the UK, exporting, and selling DTC via their...

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  • 2021 / 10 / 11
    eCommerce Operations improvements are ALL about enabling growth with Lovepop's Dan Nephew

    Dan Nephew is the Director of Systems and Operations at Lovepop, a bricks and clicks seller of magical pop-up greetings cards. Founded in 2014, they gained Shark Tank investment in 2015 and last year grew...

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  • 2021 / 10 / 4
    How to do £180,000 in year 1 on WooCommerce with Martin Thornalley from Red Rock Games

    Martin Thornalley is the founder of Red Rock Games. A retailer of board and card games he founded in October 2020. Nearly 12 months in they are anticipating sales of £180k in the first year. Martin's been...

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  • 2021 / 9 / 27
    YouTube and data-based optimisation are crucial to get to 9,000+ orders per month Nick Ernst from Snap Supply

    Nick Ernst is the co-founder at Snap Supply, an appliance replacement parts specialist who serve the consumer and wholesale markets. Founded in Oct 2017, they are now doing over 9,000 orders per month. We...

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  • 2021 / 9 / 20
    'Adapt or Die: Your Survival Guide to Modern Warehouse Automation' aka increase your backend ROI

    Jeremy Bodenhamer is the author of Amazon bestseller “Adapt or Die: Your Survival Guide to Modern Warehouse Automation” and the CEO of ShipHawk.Get all the links and resources we mention at...

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  • 2021 / 9 / 13
    Running a lean organic-growth business with 30% annual growth with Andrew Lees of Grassracks

    Andrew Lees is the co-founder at Grassracks and an ex-aerospace engineer who’s turned his hand to creating a line of bamboo board, bike and ski racks. Founded in 2012, they are now doing $200k a year, with...

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  • 2021 / 9 / 6
    Building a successful relationship with your Ad Agency, inc behind the scenes of our Summit

    Becky Hopkin is the managing director of our favourite ad agency Digital Gearbox. With her team of Google and Facebook Ad specialists, Becky drives sales to many eCommerce brands AND ran the advertising for...

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  • 2021 / 8 / 30
    Side hustle to 150% profitable growth with a team of 3, how did Eliska from Sparkle Moments do it?

    Eliska Krajickova is the founder of Sparkle Moments. A Czech Republic minimalist jewelry brand founded in 2018 it is now on track for £80k this year, with growth at 150% YoY.She shares some brilliant tips for...

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  • 2021 / 8 / 23
    From one Etsy store to selling $millions with a fashion empire - Jordan West, Little & Lively

    Jordan West is the co-founder of Little and Lively, a baby clothes business founded in 2015 that does over a million a year. And which has been the spring board to much, much more…. We discuss how he started...

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  • 2021 / 8 / 16
    Embracing Movement Marketing with bestselling author Chip Walker

    Chip Walker is a brand, business, and cultural strategist. He’s a co-author of the bestselling book ‘Activate Brand Purpose: How to harness the power of movements to transform your company’. As head of...

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  • 2021 / 8 / 9
    What it takes to get to 8-figures on Shopify & Amazon with Bakblade's Matt Dryfhout

    Matt Dryfhout is the founder and CEO at BakBlade a men’s grooming brand founded in 2009 they now do over 8-figures a year with growth at 15-20%. We discuss many of the areas that have made BakBlade such a...

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  • 2021 / 8 / 2
    Turning Shipping into a Competitive Advantage

    Dhruv Saxena is Co-founder at Shipbob a tech-first 3PL whose latest round of funding has valued them at over $1bn. They have over 24 fulfilment centres throughout the USA, UK and Australia, and with plans to...

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  • 2021 / 7 / 26
    Growing a start up to 2,000 orders a month in 1 year with Tom Mucklow from Aurora Mornings

    Tom Mucklow is the founder at Aurora Mornings, a DTC supplements company. Founded in 2020 they already doing 1-2,000 orders per month. We chat about the mindset necessary to achieve this, how he's chosen what...

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  • 2021 / 7 / 19
    Taking a mulit-niche-brand approach to 7-figures plus with Trevor Crotts from Buddy Brands

    Trevor Crotts is the CEO and founder at Buddy Brands. A pet products company founded in 2011 they have now become multiple dog brands which combined have annual sales of substantial 7 figures.Get all the...

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  • 2021 / 7 / 12
    Growing a sustainable fashion business to 7-figures with Encircled's Kristi Soomer

    Kristi Soomer is the founder and CEO at Encircled a Canadian female-founded sustainable clothing brand. Launched in 2012 they are now a multi-million dollar business.And she’s also the host of the Brave and...

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  • 2021 / 7 / 5
    How to capitalise on a sudden shift to eCommerce with Julie Macken from Neve's Bees

    Julie Macken is the Deputy Queen Bee of Neve’s Bees a family business turning the produce of their beehives into totally natural skincare. Founded in 2017 in the last year they’ve switched to eCommerce going...

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  • 2021 / 6 / 28
    Next level fashion sustainability to satisfy a $120bn opportunity with Camilla Olson

    Camilla was a VC in the ’80s, then she founded two predictive modelling companies in biopharma (one with a $95M buyout one year after launch, and the other is the basis of CERTARA which IPO’d again Dec 2020...

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  • 2021 / 6 / 21
    Side Hustle into a 1,000+ monthly subscription service with Jessica Principe from All Girl Shave Club

    Jessica Principe is the founder of All Girl Shave Club, a razor subscription service for women. Founded in 2016 they now serve 1,000s of women across north America every month. We discuss launching, and...

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  • 2021 / 6 / 14
    Grow to £4m a year via international marketplaces and Magento with Trevor Ginn from Hello Baby Direct

    Trevor Ginn is the founder of Hello Baby Direct. Founded in 2011 they sell via over 20 channels globally and achieve over £4m a year in sales. We talk about how he's done this on his own, recent decisions to...

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  • 2021 / 6 / 7
    Covid 12 months on with Ian Leslie from Industry West

    Ian Leslie is the CMO at US homewares brands Industry West and Favor. It all started with Industry West in 2010, and then Favor launched in 2019. Across the 2 brands in Q4 eCommerce sales were 70% up, driving...

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  • 2021 / 5 / 31
    Top Tips for a Successful eCommerce 2021 with Liat Karpel Gurwicz from Wix

    Liat Karpel Gurwicz s head of eCommerce Marketing at Wix.com. That means she spends her days attracting more retailers to use Wix to power their online store. To do that she and her team spend a lot of time...

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  • 2021 / 5 / 24
    WooCommerce startup Afro Drops' Rollercoaster continues! With Luke Carthy

    This year we’re following a startup from launch through their first 12 monthsIn episode 314 we did our first catch up with Luke and the Afro Drops story, discussing why he started, how he made the initial...

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  • 2021 / 5 / 17
    How to move your bricks and clicks sales online with Vanessa Ungvarsky from Taylor Made Polish

    Vanessa Ungvarsky is the founder at Taylor Made Polish, founded in late 2016 they’ve had an interesting last 18 months… By the end of 2018 there were doing a stable 6-figure sales a year with growth just...

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  • 2021 / 5 / 10
    DTC expert David Williams on how to plan for eCommerce success

    David Williams has been in eCommerce and retail since the 1990s plotting the growth of DTC brands before the phrase ‘DTC’ was even dreamt up. He’s worked for brands including Charles Tyrwhitt, Bowers &...

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  • 2021 / 5 / 3
    Trade shows, craft fairs, and 6-figure sales with Sue Monhait of The Ribbon Print Company & Gift Biz Unwrapped

    You may know Sue Monhait as the host of the Gift Biz Unwrapped Podcast, but she’s also the owner and CEO of The Ribbon Print Company, a B2B eCommerce business selling customised on-site ribbon printing...

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  • 2021 / 4 / 26
    Growing a Sustainable Fashion Brand to over £20million a year with Ryan Shannon from BAM Bamboo Clothing

    Ryan Shannon is the Managing Director at BAM Bamboo Clothing an activewear brand on a mission to make clothing more sustainable. Founded in 2006 they now do £20m sales a year. We discuss how over the last 2...

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  • 2021 / 4 / 19
    Is now the time to sell you eCommerce store? With Nate Lind

    Nate Lind is the founder of multiple eCommerce businesses to which he’s driven $100 million in sales. Mainly in the men’s and women’s beauty space. Back in episode 163 he explained all about how he does that,...

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  • 2021 / 4 / 12
    Migrating from Magento to WooCommerce for better customer service with Yinka Martin from HairWeavon

    Yinka Martin is the founder and CEO at HairWeavon. A bricks and clicks retailer she founded in 2011 to help women and men experiencing hair loss to find the best Wigs and Hair Replacement Systems. Ten years...

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  • 2021 / 4 / 5
    How to survive the first 12 months of a beauty startup with Jessica Bellinger of Bess & Color

    Jessica Bellinger is the founder of online cosmetic brand Jessica & Color. Founded in December 2019, now 12m in they’re at $37,000 sales with growth accelerating.Get all the links and resources we mention at...

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  • 2021 / 3 / 29
    eCommerce Insurance - what protection should you have? With Megan Bingham-Walker from Anansie

    Megan Bingham-Walker is the co-founder and CEO at Anansi an eCommerce insurance specialist. We're talking about what insurance you should consider having as an eCommerce business, and why! The most...

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  • 2021 / 3 / 22
    Expanding your DTC business to wholesale and into new product lines with Dan from Uther Supply

    Dan Erdman is the Owner and Founder at Uther Supply, the industry leader in high fashion golf towels and balls. Founded in 2016 they now are doing over $1m a year. We discuss how he took his eCommerce-only...

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  • 2021 / 3 / 15
    How to quit your job and in 12 months grow your eCommerce store by 300% with Daniel McClen

    Daniel McClen is the founder at Solace Jewellery. Founded in 2015 Solace specialises in hypoallergenic jewellery, and they now on track for £250k in sales this year, which is more than triple last year.Get...

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  • 2021 / 3 / 8
    How to adapt your payments to increase sales with Jason Butcher CEO of Coinpayments

    Jason Butcher is a specialist at the forefront of fintech he’s a key advisor to multiple businesses focused on aspects of payment solutions and emerging currencies. His core role as the CEO at Coinpayments,...

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  • 2021 / 3 / 1
    Search Intent - essential for SEO success? With Halford's Group SEO Manager Kev Wiles

    Kev Wiles is the Group SEO Manager at Halfords, a UK bricks and clicks retailer specialising in motoring and cycling. Founded in 1892 in 2019 they had revenue over £1.1bn with profits of nearly £60m.Get all...

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  • 2021 / 2 / 22
    Why team structure was crucial Magento brand Melvin & Hamilton's growth to €7m

    Nicolas Metzke is the co-founder and CEO at Melvin & Hamilton Digital, a high-end brand selling shoes and accessories. The brand has been around since 1988 and launched online in 2012. The site now sells...

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  • 2021 / 2 / 15
    The Top Facebook Ad Strategies for eCommerce in 2021 with Antoine Gagné from J7 Media

    Antoine Gagné is the founder and CEO at J7 Media, a creative and data-driven Facebook Ads agency managing over $2m in monthly ad spend. J7 Media specialise in helping DTC brands grow their sales, and have...

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  • 2021 / 2 / 8
    "The Age of Influence" bestselling author Neal Schaffer

    Neal Schaffer has been deep in the world of Social media for over 10 years, and is an expert on both building your own social influence and leveraging that of others through Influencer marketing campaigns. In...

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  • 2021 / 2 / 1
    Luke Carthy launches Afro Drops on WooCommerce. What's the plan for the first 6 months?

    Luke Carthy is a well known eCommerce CRO and SEO specialist, AND now the founder of Afro Drops. We're chatting about how he got to live, why he's not creating his own products, why he chose to launch with...

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  • 2021 / 1 / 28
    What is your top tip for growing an eCommerce business in 2021? Our eCommerce Experts discuss

    Chloe is joined by a host of eCommerce experts to answer the question What is your top tip for growing an eCommerce business in 2021? And there's a lot! Covering LOADS including new customer acquistion,...

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  • 2021 / 1 / 25
    How to Double your Sales Every Year with Purelei's John Hagan

    John Hagan is Director of Growth at Purelei. It’s a German jewellery brand inspired by Hawaii and founded in 2017 that now an 8 figure brand who aim to double in size every year. In this episode we discuss...

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  • 2021 / 1 / 21
    How to get from $500k to $1m annual sales with Lucy Bloomfield from 10,000 Customers

    Lucy Bloomfield. Back in 2017 Lucy was busy growing her own eCommerce business to over 10,000 customers in just 18 months (hear about that back in episode 253). Today she focuses on helping {other} retailers...

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  • 2021 / 1 / 18
    Exponential growth driven by a commitment to sustainability with Dan Dicker from Circular & Co

    Dan Dicker is the Managing Director and Founder at Circular and Co who manufacture and sell homewares with a conscience. Launched in 2003 they now £2.8m in annual sales. They are commited to building a...

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  • 2021 / 1 / 14
    How you can grow your business by adding your products to eBay with Kristi Diemoz

    Kristi Diemoz is the Senior Manager Go to Market Strategy at eBay. She’s been at eBay for over 18 years and throughout has been focused on helping eBay sellers succeed on the platform. In this episode, she's...

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  • 2021 / 1 / 11
    Facebook Ads + Story + Focus = sales increase of 4,601% with Heidi Jarvis of Boutique Heidi

    Heidi Jarvis is the founder of 2 eCommerce businesses – Boutique Heidi and Garage 79. Launched in 2011 and 2013 they’ve experienced rapid growth in 2020 Garage 79 is up 1,071% Boutique Heidi up 4,601% year on...

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  • 2021 / 1 / 7
    What is the most important thing we learnt in eCommerce in 2020? Our eCommerce Experts discuss

    Chloe is joined by a host of eCommerce experts to answer the question What is the most important thing we learnt in eCommerce in 2020? And there's a lot! Covering everything from customer behaviour changes,...

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  • 2021 / 1 / 4
    Growing Profits 4x by shifting from a selling to a service mindset with Eye Love's Travis Zigler

    Travis Zigler is the SeeEO at Eye Love, a US DTC retailer of eye health products, who give a portion of profits to ending preventable blindness. Founded in 2015, now in 2020 are on track for over $4m in...

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  • 2020 / 12 / 28
    Influencer marketing, Pinterest Ads, and Lead Gen Quizzes with Simon Driscoll from UXB Skincare

    We’re joined for the fourth (and final time) by Simon Driscoll from UXB Skincare. Who’s been sharing his startup journey with us all year – and what a year it’s been!In this episode Simon updates us on his...

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  • 2020 / 12 / 21
    Want to grow fast? You need to understand your customers - with Ric Rodriguez from Vashi

    Ric Rodriguez is the Head of Search at Vashi, and co-author of the Amazon best seller “Mastering in-house SEO”. Vashi is an ethical fine-jewellery service that puts its customers at the heart of the design...

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  • 2020 / 12 / 14
    How the pandemic has impacted delivery. With Ben Woodward and Tash Jones from SmartFreight

    Ben Woodward and Tash Jones from SmartFreight are experts in the shipping and fulfilment industry, which means they’ve spent 2020 getting to grips with how a global pandemic has changed the shipping habits of...

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  • 2020 / 12 / 7
    Enter the world of auction-selling with David Zinberg founder of Bids.com

    David Zinberg is the CEO and Founder of Bids.com. An online auction marketplace focused on jewelry, accessories and collectibles. Founded in 2018 they now have over 200,000 registered users and have grown...

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  • 2020 / 11 / 30
    DTC brand 0 to 7 figures in 3 years via content and email with Shivraj Bassi from Innermost

    Shivraj Bassi is the Founder and CEO at Innermost. Originally Innermost sold their nutritional products B2B, but in 2019 shifted their focus to DTC. The combined DTC and B2B operation is now 3 years old and...

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  • 2020 / 11 / 23
    Behind the Scenes: how we create and market our podcasts - your questions answered

    To celebrate reaching episode 300 host Chloe Thomas is going to answer our listeners questions about how we create our podcasts. How do we get guests? What is recording like? Editing, promotion and more....

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  • 2020 / 11 / 16
    How We'll Shop, what does the future hold for retail? Top 20 Global Retail expert Andrew Busby

    Andrew Busby is the CEO of Retail Reflections, one upon a time he was a retailer himself – but for most of the last decade he’s been helping retailers understand where the opportunities and threats they need...

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  • 2020 / 11 / 9
    How Swag.com grew their B2B eCommerce sales 1,999% in 3 years with Jeremy Parker

    Jeremy Parker is the co-founder and CEO at Swag.com a B2B eCommerce business revolutionising the world of promotional products since 2015. They have a 3 year revenue growth of 1999% and ranked 218 on the 2020...

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  • 2020 / 11 / 2
    Serial eCommerce Growth Hacker Mario Nawfal talks marketing as lego bricks

    Mario Nawfal started his first eCommerce business Froothie in 2013 with just $300 in the bank, and since then has grown multiple eCommerce businesses that range from “Guilt-free box” a healthy snacks food...

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  • 2020 / 10 / 26
    Selling services on Shopify with Izabela Russell from Music Radio Creative

    Izabela Russell is the CEO at Music Radio Creative. Founded in 2006 they sell a range of services, software, and courses to businesses, radio stations, podcasters, live streamers and youtubers! We get into...

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  • 2020 / 10 / 19
    Thriving through a period of huge (but turbulent) growth with Geoff Atkinson of Overstock

    Geoff Atkinson was a part of the Overstock.com marketing team during a 6 year period when they went through rapid international expansion, and refocused from selling anything to focusing on home and garden....

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  • 2020 / 10 / 12
    Adapting a complicated business fast with Andrew Steel from Charles Bentley

    Andrew Steel is the eCommerce Director at Charles Bentley, founded 160 years ago as manufacturer of chimney sweeping brushes, they now balance selling brushes and cleaning products via wholesale and...

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  • 2020 / 10 / 5
    How to get your Systems in order so you can SCALE fast with Trent Dyrsmid

    Trent Dyrsmid has been sourcing products and selling on Amazon for over 4 years, during that time he’s also got very into traffic driving, hosted the brilliant Bright Ideas Podcast, AND (which is what we’re...

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  • 2020 / 9 / 28
    Take everything in house using BigCommerce with Sam Grant from Toolstop

    Sam Grant is the Digital Marketing Manager at Toolstop, where he juggles the needs of both the B2C and B2B eCommerce sites. Toolstop launched in 1965 and they now do 9,000 orders a month across the two...

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  • 2020 / 9 / 27
    Introducing... The Future of eCommerce Podcast

    We’ve just passed 500,000 listens – how crazy is that?? And how awesome.Looking at the monthly listeners it’s going to take a lot less than 5 years to double that and reach the million.I’d love your help to...

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  • 2020 / 9 / 21
    Coping with a supplier-side meltdown with Neil Fitzpatrick from Pet Drugs Online

    Neil Fitzpatrick is the Managing Director at Pet Drugs Online. The UK’s leading online pharmacy service for pets set up and run by vets in Somerset, UK. They launched in 2005 and are on track for over £50m in...

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  • 2020 / 9 / 14
    Making the most of a 400% sales boom with Chris Meade from Crossnet

    Chris Meade is one of the three co-founders of Crossnet, a business started in September 2017 that hit over $2m in sales in 2019. Crossnet is a business based on a game the 3 invented in order to escape the 9...

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  • 2020 / 9 / 7
    Maintaining profits when the stores shut with Industry West CMO Ian Leslie

    Ian Leslie is the CMO at US homewares brands Industry West and Favor. It all started with Industry West in 2010, and then Favor launched in 2019. Now the 2 sites typically grow at 25% per year with sales over...

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  • 2020 / 8 / 31
    ID your seasonality, getting ready for Q4, Facebook Ads and Klaviyo with Simon from UXB Skincare

    Way back in January (episode 255) we started our journey with Simon finding out about UXB skincare and his plans for 2020. In May (episode 273) he came back on the show so we got to find out how Q1 had gone,...

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  • 2020 / 8 / 24
    Getting the foundations right for exponential growth with Bouq's John Tabis

    John Tabis is the founder and chairman at The Bouqs Company, an online florist. Founded in 2012 they have sold 100s of millions of dollars worth of flowers to millennial females. We chat about how they...

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  • 2020 / 8 / 17
    A curated marketplace with social media at it's heart, Greg Spillane from Fancy

    Greg Spillane is the CEO at Fancy, a curated online retailer for customers looking to discover the coolest and most innovative fashion, accessories, art and gadgets from emerging brands and artists across the...

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  • 2020 / 8 / 10
    Selling £20m of Furniture a year on Magento with Aynsley Peet from Cox and Cox

    Aynsley Peet is the Head of eCommerce at Cox and Cox, a UK homeware retailer. The business was founded in 2001 and sales are close to £20m per year; selling online, mail order, and B2B.Checkout AppSumo >>...

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  • 2020 / 8 / 3
    Building a DTC Fashion brand to $4m per year on Shopify with Dan Demsky from Unbound Merino

    Dan Demsky is the founder of Unbound Merino. They started in 2016 by raising $380k via crowdfunding, and now have annual sales in excess of $4m. They sell on Shopify and launched with Crowdfunding, and...

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  • 2020 / 7 / 27
    Zero to $1.5m in 2 years with Facebook Ads. It's Kevin Urrutia from DTC brand Chester Travels

    Kevin Urrutia is the founder at Chester Travels, a DTC Suitcase brand. They launched in 2017 and in 2019 did $1.5m in revenue.Listen for LOTS of fast-growth tips - including Facebook Ads advice.Checkout...

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  • 2020 / 7 / 20
    Email Marketing Copywriting with Parry Malm - why you need to use AI

    Parry Malm is the CEO at Phrasee and author of "The Language Effect: Why AI-Powered Copywriting is a marketer's (new) best friend." I’ve been a consumer of Parry’s email marketing, subject line and...

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  • 2020 / 7 / 15
    Introducing.... Keep Optimising Podcast

    The Keep Optimising Podcast is a the brand new podcast we've created.A weekly audio-only podcast which focuses on a different marketing method (think email, SEO, Google Ads etc) each month. Each guest has...

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  • 2020 / 7 / 13
    How luxury sleepwear DTC brand Lunya & Lahgo is increasing Shopify sales 200%

    Ashley Merrill is the founder and CEO of Lunya and Lahgo, a D2C luxury sleepwear company that’s experiencing 200% year-on-year growth. Founded in 2012 they served over 120k customers in the last year.Download...

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  • 2020 / 7 / 6
    RestoraPet's Brian Larsen explains how they grow 500% year on year

    Brian Larsen is the founder of RestoraPet a pet supplement subscription eCommerce store. Launched in 2014 sales grew by over 500% in 2018 and they are on track for $10m this year. We chat about everything...

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  • 2020 / 6 / 29
    Using pop ups to achieve 500% YoY growth with Blomma Beauty's Karen MacDonald

    Karen MacDonald is the founder at Blomma Beauty. She founded the business in 2018 to help customers find all natural and organic beauty products. Karen’s clearly found a successful formula as the business is...

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  • 2020 / 6 / 22
    Email Marketing with Chris Orzechowski Author of Bestseller "Make it Rain"

    Chris Orzechowski is the author of Amazon Bestseller - Make it Rain: The Secret to Generating Massive Paydays from Your Email List. As well as writing a great book on email – he’s an eCommerce Email marketing...

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  • 2020 / 6 / 15
    Customer Communities and Exclusive Short Run Products with Findlay Hats' Jimmy Hickey

    Jimmy Hickey is the founder and owner at Findlay Hats. Founded in late 2013, they have grown from a 2 person team working out of a living room to a 12 person team in a warehouse. With no outside funding,...

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  • 2020 / 6 / 8
    Micheal Valdsgaard ex VP Digital Transformation IKEA on augmented reality

    Michael Valdsgaard has been in the retail industry since 1993 initially on the bricks side at Danish Supermarket Bilka, then with IKEA in both Europe and the USA where he shifted to the online retail world as...

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  • 2020 / 6 / 1
    Running and micro influencer marketing campaign with Shannon Fitzsimmons from O So Curly

    Shannon Fitzsimmons is the founder at O So Curly, an online store selling tools and accessories for curly hair. Shannon started the business in 2015 and is now getting over 100 order per month. We discuss the...

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  • 2020 / 5 / 25
    Kajetan Wyrzykowski Head of Content at Packhelp on B2B eCommerce and your content strategy

    Kajetan Wyrzykowski is the Head of Content at Packhelp. A B2B eCommerce business selling bespoke packaging supplies to companies including H&M, Google, Wrangler, T Mobile and more. They launched in 2016 and...

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  • 2020 / 5 / 18
    Using Klaviyo to increase AOV and Sales with Simon from UXB Skincare

    Way back in episode 255, we caught up for the first time with Simon Driscoll from UXB Skincare. Simon’s back to update us on how he’s navigating the growth of his eCommerce startup store. In our first catch...

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  • 2020 / 5 / 11
    Judah Phillips author of bestseller "eCommerce Analytics"

    Judah Phillips is a global leader in the field of analytics and data science, and the author of Amazon bestseller “eCommerce Analytics: Analyze and Improve the Impact of Your Digital Strategy”. We talk LTV,...

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  • 2020 / 5 / 4
    How to make HUGE decisions in your business with Moral Code's Mark Kohlenburg

    Mark Kohlenberg is the CEO and founder of Moral Code, an exclusively eCommerce DTC brand selling premium men’s leather footwear and accessories. Launched in 2017 they now fast approaching $5m per year in...

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  • 2020 / 4 / 27
    Chloe's Marketing Maxims - 3 ways to increase the performance of ALL your marketing

    In this episode just like last time we’re doing something a little different. Last November I published a thoroughly updated version of my book eCommerce Marketing: how to Get Traffic that BUYS to your...

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  • 2020 / 4 / 20
    The Customer MasterPlan Model - use it to improve your marketing performance

    In this episode we’re doing something a little different. Last November I published a thoroughly updated version of my book eCommerce Marketing: how to Get Traffic that BUYS to your Website.Since then it’s...

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  • 2020 / 4 / 13
    How sell your eCommerce business for max £$€s with Chris Shipferling of Global Wired Advisors

    Chris Shipferling is the Managing Partner at Global Wired Advisors, who help eCommerce business owners sell up. With over 1,000 transactions under their belts they know what they’re talking about! We talk...

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  • 2020 / 4 / 6
    Organic Growth and managing Remote Teams with Ocushield's Dhruvin Patel

    Dhruvin Patel is an Optometrist & Founder of Ocushield. A screen protector designed and developed to protect your eyes, sleep and device screens. They were founded in 2015 and now process over 2,000 orders a...

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  • 2020 / 3 / 30
    Competitive advantage and selecting suppliers with Matt Edmundson of Jersey Beauty Company

    Matt Edmundson is the CEO of the Jersey Company, a group of health, wellness and beauty companies that deliver products and services to over 120,000 loyal customers in the UK and Europe. The group includes...

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  • 2020 / 3 / 23
    Find out how Brie Read has grown Snag to £2m per month in just 2 years

    Brie Read is the CEO of Snag, selling tights to ladies of all sizes all around the world. Brie founded the business 2 years ago and now doing £2million per month. We talk about a whole host of growth related...

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  • 2020 / 3 / 16
    Luxury brand eCommerce and international growth with Freddie Sawkins from Czech & Speake

    Freddie Sawkins is a director at Czech & Speake and manages eCommerce, and international development. Czech and Speake an international luxury retail brand and family run business. Launched in 1978 Freddie...

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  • 2020 / 3 / 9
    Story, brand and the cross channel selling balancing act with Quicke's Cheese's Tom Chatfield

    Tom Chatfield is the Head of Sales sand Marketing at Quicke’s. Quicke’s is a family farm and cheese maker established in 1540 – definitely making them the oldest business we’ve had on the show so far!!...

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  • 2020 / 3 / 2
    Fashion replatforming, customer service and the impact of PR with Needle & Thread's Mark Liddington

    Mark Liddington is the Chief Operating Officer at Needle & Thread, a fashion retailer selling via their own website and through outlets such as Selfridges and net a porter. Needle and Thread launched in 2013...

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  • 2020 / 2 / 24
    Using Delivery Tracking data to streamline the customer experience with Scurri's Rory O'Connor

    We've got Scurri founder and CEO Rory O'Connor on the show to help us understand the opportunities and challenges of delivery tracking. From the retailer and customer's point of view. There's a lot here you...

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  • 2020 / 2 / 17
    How the world's largest art gallery do it - Rebecca Wilson from Saatchi Art

    Rebecca Wilson is the chief curator at Saatchi Art, the world’s leading online art gallery. Launched online in 2011 in Q3 2019 they grew by a whopping 35%. It's always nice to chat to a business that's...

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  • 2020 / 2 / 10
    Colin McIntosh explains how he took Sheets & Giggles to $1m in 12 months

    Colin McIntosh is the founder and CEO at Sheets and Giggles (awesome business name), which is the fastest growing bedding brand in the USA. It all started in 2018 with a crowdfunding launch, and in the first...

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  • 2020 / 2 / 3
    JJ Resnick explains how stories have been at the heart of his eCommerce success

    JJ Resnick is the founder of multiple 7-figure brands, including the Moscow Copper Co – the creators of the famous Moscow Mule cocktail. JJ’s joining us to talk about some of the brands he’s built, and how...

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  • 2020 / 1 / 30
    eCommerce Growth Experts Mashup inc Ian Hammersley and Omnisend

    Chloe is joined by a host of eCommerce experts to answer the question "What is your top tip for growing an eCommerce business in 2020?"The answers are VERY wide-ranging from delivery to international, lots of...

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  • 2020 / 1 / 27
    eCommerce Growth Strategy with Rob Kessler of Million Dollar Collar and Go Tie Less

    In the first few years of an eCommerce business (or any business!) there’s often a lot of tooing and froing trying to find the right pathway. The right products, the right path to market, the right marketing...

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  • 2020 / 1 / 23
    eCommerce Startup 3 month Growth Strategy with Simon Driscoll from UXB Skincare

    We all have to focus on growth and achieving our goals month in, month out – you can’t forget about it once January’s over. In this episode, I’m chatting to someone who’s relatively early in their business...

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  • 2020 / 1 / 20
    Taking a jewellery site to $3m in 3 years on BigCommerce, and then exiting with Ashish Malhotra

    Ashish Malhotra joins us to talk about how he took online jewellery website Novadab.com from launching from his spare bedroom to annual sales of $3million within just 3 years, then he sold it in a...

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  • 2020 / 1 / 16
    Sustainable eCommerce and fast eCommerce Growth with Lucy Bloomfield

    Lucy Bloomfield is an ex retailer. She grew her eCommerce business, Trefiel, to over 10,000 customers in just 18 months, then decided to close it and re-focus on helping online retailers replicate her...

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  • 2020 / 1 / 13
    Customer Reviews & UGC to increase Conversion Rates with Argos' Joanna Steele

    Joanna Steele is the Senior Reviews and User Generated Content Manager at Argos. Or to put it another way The UGC QueenWhat Joanna doesn’t know about getting customer reviews and using them to increase sales...

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  • 2020 / 1 / 9
    eCommerce Experts Top Tips inc Ian Hammersley and WeMakeWebsites

    Chloe is joined by a host of eCommerce experts to answer the question "What is the most important thing we learnt in eCommerce in 2019?"The answers are VERY wide ranging from delivery to DTC, from radical...

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  • 2020 / 1 / 6
    Facebook Ads Tips and changing your focus to Profit maximisation with Flare Audio's Davies Roberts

    Davies Roberts is an inventor and the founder of Flare Audio, the sound technology company that retails headphones, earphones and much more. After rapid initial growth, he’s now all about maximising profits....

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  • 2020 / 1 / 2
    Email Marketing from Batch and Blast to Customer Focused Comms with Nicola Fox

    I met our guest at the Internet Retailing Expo (IRX) where she was giving a presentation in the conference theatre I was chairing – her session was so good and the content so valuable I knew she would make a...

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  • 2019 / 12 / 30
    Growing a subscription box to over €60k/m with BusterBox.com's Liam Brennan

    Liam Brennan is one of the co-founders of BusterBox.com. A Dog subscription box service that has thousands of subscribers in multiple markets. BusterBox.com launched in 2016 and are now doing around €60k per...

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  • 2019 / 12 / 23
    Selling £2m+ of vintage fashion on Instagram and mobile with Rory Westbrook of True Vintage

    Rory Westbrook is the founder of True Vintage, a streetwear retailer he founded from his university bedroom in 2014. Specialising in reviving vintage styles they now have yearly sales over £2m. Focusing on...

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  • 2019 / 12 / 16
    Driving 40% of your sales via Email Marketing with Gerry Anderson Shop's Jamie Anderson

    Jamie Anderson is a TV and radio producer, director and writer and Managing Director at Anderson Entertainment. Which also means he’s in charge of the Official Gerry Anderson eCommerce store – home to all the...

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  • 2019 / 12 / 9
    Video Persuasion author and direct response marketing pioneer Rick Cesari

    Rick Cesari has helped major brands from GoPro to George Foreman build billion dollar brands through Brand Response advertising and strategic video marketing. He’s with us today to talk about his new book...

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  • 2019 / 12 / 2
    How to grow a new store fast with Google Ads and SEO with Joe & Mike Brusca

    Joe and Mike Brusca have a unique approach to eCommerce. Quickly scaling high ticket dropshipping eCommerce stores, then selling them via brokerage sites like Empire Flippers to generate cash to repeat the...

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  • 2019 / 11 / 25
    Using your products to market your website with Luke Peters from Newair

    Luke Peters is the CEO of NewAir, according to Inc magazine one of the fastest growing privately held eCommerce businesses in America. Selling all sorts of heating and cooling appliances to consumers they’ve...

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  • 2019 / 11 / 18
    Think 'Customer Journey' first to increase marketing impact with Omnisend's Rytis Lauris

    My guest is Rytis Lauris, the CEO and co-founder of Omnisend, an eCommerce marketing automation service trusted by over 50,000 marketers! He was on the show earlier this year (episode 195) to talk about the...

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  • 2019 / 11 / 11
    7 Principles of DTC eCommerce with BigCommerce Head of Europe Mark Adams

    This November the White Label World Expo Online Retail Sourcing Show comes to London. Both myself and today’s guest are keynote speakers at the event. I got chatting to Mark at LinnAcademy and what he’ll be...

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  • 2019 / 11 / 4
    eCommerce Marketing Tips including Google Shopping, Email Marketing, and Personalisation

    We're celebrating the publication of host Chloe Thomas's new book 'eCommerce Marketing: How to get Traffic that BUYS to your Website' by bringing you marketing tips from 3 eCommerce marketing experts. Chloe's...

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  • 2019 / 10 / 28
    Putting culture and customer excitement at the heart of growth with Swanwick's Alaina Frederick

    Alaina Frederick is the Chief Sales Officer at Swanwick, a retailer of blue light blocking glasses that help customers get a better night’s sleep. They launched in 2015 and have already sold over 85,000...

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  • 2019 / 10 / 21
    Building a 7-figure eCommerce business with Sustainable Funiture's Margaret Larson

    Margaret Larson is the founder and Managing Director at Sustainable Furniture, an online furniture business based just 30min from me in Cornwall. In the past year they’ve won a plethora of awards for both the...

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  • 2019 / 10 / 14
    How Ugg & Charles Tyrwhitt do international expansion & DTC ecommerce operations with David Williams

    David Williams has been in eCommerce for over 20 years, mainly focused on fashion and during that time helped build, and digitally transform, several businesses both in the UK and across the globe. Most...

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  • 2019 / 10 / 7
    Boden's Head of Online Trade and eCommerce Nick Stragnell discusses everything eCommerce

    Nick Stragnell is the Head of Online Trade and Experience at UK fashion business Boden, he owns the digital customer journey and is responsible for online annual sales revenue of £670m+ globally. We chat...

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  • 2019 / 9 / 30
    Tracey Wallace (ex BigCommerce editor) tells all about launching her new startup Doris Sleep

    Tracey Wallace is the founder of Doris Sleep a luxury pillow brand build on 3 generations of family expertise, that is also using recycled water bottles! The business is 6 months old and they’ve already done...

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  • 2019 / 9 / 23
    How to manage 4500% growth with Daniel Wellington's IT Director Daniel Näsman

    Daniel Näsman is the Global head of IT Development at Daniel Wellington, a Swedish watch and luxury brand who were the fastest growing company in Europe in 2017, and have a 3 year growth of over 4500%. Plus...

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  • 2019 / 9 / 16
    20-year eCommerce big business expert Jennifer DiMotta shares her 4Ps of successful growth

    Jennifer DiMotta is the founder of DiMotta Consulting, and has been a guest professor at the Wharton School of Business. For the last 20 years she has been helping direct to consumer brands and retailers in...

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  • 2019 / 9 / 9
    Dave Rotheroe is back to talk Viral Marketing, not as difficult as you might think....

    Dave Rotheroe is the founder of Viral by Design, which is all about helping you leverage viral marketing to accelerate the growth of your business. It’s based on lessons Dave’s learnt growing his own...

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  • 2019 / 9 / 2
    Taking control of your products and your brand on Amazon with Steve Honight from Pukka Teas

    Steve Honight is back on the show for the 3rd time - and this time we're getting deep into how to manage your products and brands on Amazon. Want to take control of all those confusing and duplicate listings?...

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  • 2019 / 8 / 26
    The path to a 7-figure Shopify store - Double your Sales yearly by building a strong Community

    Micki Krimmel is the founder at Superfit Hero a body positive lifestyle brand, launched with at Kickstarter at the end of 2015. The eCommerce store went live 2016, they’ve doubled sales each year so far, and...

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  • 2019 / 8 / 18
    "Ultimate Guide to e-Commerce Growth" author Ian Hammersley shares top KPI & optimisation tips

    Ian Hammersley is the CEO at smartebusiness, a UK agency focused on eCommerce growth. Earlier this year he wrote an excellent book with his brother (and smartebusiness CMO) Mark. It’s called “Ultimate Guide...

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  • 2019 / 8 / 11
    We explore private medical testing with Anthea Morris of fast-growth business Better2Know

    Anthea Morris is the co-founder and Finance Director at Better2Know the world's largest private provider of sexual health testing services. They’ve disrupted the market by providing fast and accurate STI and...

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  • 2019 / 8 / 4
    Bespoke Tailor Hockerty's Marketing Manager Salva Jovells talks Customer Journey

    Salva Jovells is the marketing manager at Hockerty, looking after both acquisition and conversion rate optimisation. Hockerty is a made to measure clothing retailer – not the easiest thing to sell online!...

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  • 2019 / 7 / 28
    Takeaways from MeetMagento UK inc lots of mobile and conversion rate optimisation tips

    Last month I attended the brilliant MeetMagento UK (run by JH). It was a great event so I thought I'd revive the takeaways format and bring you the best lessons from the event. Including updates on what's...

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  • 2019 / 7 / 21
    Sir Gordon Bennett's Neil Elliot shares the pleasure and the pain of their first months live

    Neil Elliot is the founder of Sir Gordon Bennett a retailer dedicated to helping us all buy better, and buy British. Stocking a range of gorgeous brands the business launched in November 2018, and after half...

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  • 2019 / 7 / 14
    Christian Zeron of Theo and Harris explains how vlogging grew sales to $2.5million per year

    Christian Zeron founded Theo and Harris, a vintage watch retailer, in 2015. 4 years on it is a thriving online store and vlog which now does $2.5million sales per year.This podcast uses the following...

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  • 2019 / 7 / 7
    Chris Lynch author of "The Truth about SEO: How to Survive in a world of robots, and spiders"

    Chris Lynch is the author of “The Truth about SEO: How to Survive Online In A World of Robots, Demons, Influencers, and Spiders”. And he’s also the CTO at Gravit-e, a website builder who specialise in bespoke...

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  • 2019 / 7 / 1
    Founder and CEO of Ettitude Phoebe Yu who's achieving 15-20% monthly sales growth

    Phoebe Yu is the Founder and CEO of Ettitude a sustainable bedding brand that’s all about helping customers get a better night’s sleep. They launched in Australia in 2014, and more recently launched in the...

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  • 2019 / 6 / 23
    Ex Airbnb Head of SEO Tommy Griffith shares his top SEO tips, plus the power of automation

    Tommy Griffith used to run SEO for big businesses – 4 years at Airbnb, and before that 2 years at PayPal. Then in 2017 he decided to turn his training side business, Clickminded, into his main occupation....

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  • 2019 / 6 / 16
    Latest UX tips and tricks with Matt Isherwood author of 'Designing eCommerce Websites'

    Matt Isherwood is the author of “Designing eCommerce Websites – 66 Guidelines, A UX Design handbook for Great Online Shops”. Over the years Matt’s worked at the BBC and onefinestay, and now specialises in...

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  • 2019 / 6 / 9
    Running 5 niche DIY sector eCommerce sites with ex Phones4u Andy Lockley of LoveShoppingDirect

    Andy Lockley is the Head of eCommerce at LoveShoppingDirect the group behind one of the UK’s fastest growing online electrical DIY stores. The five websites are EnergyBulbs.co.uk, LEDBulbs.co.uk,...

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  • 2019 / 6 / 3
    Tony Preedy shares top marketing advice from his 25+yrs experience inc Littlewoods and Lakeland

    As his LinkedIn profile states – Tony Preedy has been a marketing professional in the Home Shopping sector since 1991. Yes, today’s guest has over 25 years experience of getting the British (and overseas)...

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  • 2019 / 5 / 26
    Multisite eCommerce - why should you have more than one website? With Shopit's Adam Pritchard

    Adam Pritchard is the founder of Shopit – the UK’s only Pay as you grow eCommerce platform. I’ve known Adam for a few years and when we caught up for coffee at IRX (internet retailing expo) this year ended up...

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  • 2019 / 5 / 19
    How to drive Instagram sales to your Shopify store with Ella from Fitbakes

    We’re talking baking, Instagram, influencers, outsourcing, Shopify and much much more! Ella Rauen-Prestes is the founder and CEO of Fitbakes, a low sugar high protein bakery. Ella started the business from...

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  • 2019 / 5 / 12
    Bryan Lewis of FINCH on getting to $300k subscription sales in 6 months, then starting again

    Bryan Lewis is founder and CEO at FINCH. FINCH, is a subscription-based eco-friendly activewear brand that makes technical apparel designed for comfort, performance, and everyday use. The first business...

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  • 2019 / 5 / 5
    Kate Barrett author of "E-telligence: Email marketing isn’t dead, the way you’re using it is"

    Our guest expert is Kate Barrett, author of the new book “E-telligence: Email marketing isn’t dead, the way you’re using it is”. You may also remember her from our first Virtual Summit back in 2017. Kate’s...

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  • 2019 / 4 / 28
    The 3 Pillars of a Successful Subscription Business, top tips from our latest Virtual Summit

    In this episode our host Chloe Thomas brings you some of the top takeaways from the sessions in our Subscription eCommerce Virtual Summit. Including launching a subscription business, mastering customer...

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  • 2019 / 4 / 21
    Mailchimp and Shopify no longer integrating - what you need to do about it

    On May 12th the Mailchimp integration with Shopify will stop working - what does that mean for you? Do you need to leave Mailchimp? Are there other ways to link them? How should you go about deciding which...

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  • 2019 / 4 / 14
    Passion, customer service & the Oscars in subscription eCommerce Pat Callwood, True Serenity Tea

    Pat Callwood is the owner of True Serenity Teas a subscription box dedicated to the tea lovers of the world. They have just been named top 10 tea subscription box for the 3rd year in a row on top 10...

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  • 2019 / 4 / 7
    Content marketing and building a relationship with customers with Karen Martin of My Pets Ashes

    Karen Martin is the owner of My Pets Ashes, an award winning store that helps pet lovers work out what to do with their pets ashes. Founded in 2016 they now turnover £350k.This podcast uses the following...

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  • 2019 / 4 / 1
    Exporing the Secret Life of Search with Adrian Rowe. Find out how customers use Google

    Search is a crucial traffic source for eCommerce businesses – between Keyword Ads, Shopping Ads, and SEO it is often the biggest chunk of traffic and sales. Somewhere we all spend a LOT of time – pouring over...

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  • 2019 / 3 / 24
    When wholesale becomes marketplaces and B2B eCommerce with Ken Kline of VHC Brands

    Ken Kline is CEO and co-founder at VHC Brands, wholesaling premium home décor – think bedding, curtains, rugs and more. The business was founded in the 1980s and since 2015 has pivoted from using traditional...

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  • 2019 / 3 / 17
    Growing a Shopify DTC brand to 7 figures with Amazon and wholesale it's The Sole Mates

    Monica Ferguson is the co-founder at The Sole Mates. After inventing The Sole Mates heel cap in 2012 (keeps your heels from sinking into the grass), they developed the first natural brand of women’s shoe and...

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  • 2019 / 3 / 10
    Powerful customer experience with Michele Poynter of award winning lingerie retailer Mish

    Michele Poynter is the founder of Mish, the multi-award winning lingerie boutique. It’s a bricks and clicks business founded in 2009 they are now turning over £750k per year. We talk solving customers...

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  • 2019 / 3 / 3
    Marketing and growing a craft supplies store with Alana Banks of Fridays Off

    Alana Banks is the founder of Fridays Off Fabric Shop, an online only fabric store with a monthly subscription club. Alana launched the business in March 2013 and nearly 6 years on they’re achieving sales of...

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  • 2019 / 2 / 24
    Google's Comparison Shopping Service. What is it? Who should use it? And how to do it well

    Our guest is Jon Lord of Connexity. As many of you know I’m a big of Google Ads fan, so at eCommerce expo last year, when Jon started to tell me about Google “Comparison Shopping Service" – or CSS for short I...

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  • 2019 / 2 / 17
    Launching a watch store by focusing on brand and customers with James Reeves of Diefendorff

    James Reeves is the CEO at Diefendorff, a watch company inspired by the American Revolution. James launched the brand in January 2018, and are experiencing 20-30% monthly traffic growth. We talk about his...

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  • 2019 / 2 / 10
    Using WooCommerce to build eCommerce Fashion brands in 2 countries with Content Marketing

    Guerric de Ternay is the founder of two fashion brands focused on providing sustainable products. GoudronBlanc is over 8 years old offers unique crew and V-neck T-shirts for men using organic cotton, and...

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  • 2019 / 2 / 3
    Justin King Author of "Digital Branch Secrets" B2B eCommerce for distributors and wholesalers

    Today we’re diving into the world of B2B eCommerce – so selling to other businesses via eCommerce channels rather than selling to consumers. I know we have a fair few of you B2B bods out there listening – so...

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  • 2019 / 1 / 30
    Chloe Thomas on setting eCommerce Success Goals

    To celebrate 200 episodes, Chloe takes over the show to talk about Success goals. What they are, how to identify them, and how to use them to make any year super successful for you.Find all the details at...

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  • 2019 / 1 / 27
    Subscription eCommerce, how to get to $17m with Live Glam's Dhar Mann

    Dhar Mann is the founder of LiveGlam – a beauty subscription box service. Their impressive social media follower base (over 1.5m Instagram, over 100k Facebook) is a testament to the power of their influencer...

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  • 2019 / 1 / 23
    Email marketing for Product Launches to create 200% growth with Chris from Dixxon Flannel Co

    Chris Vallely is in charge of eCommerce, product development, and supply chain at Dixxon Flannel Co. Founded in 2013 they have grown by over 200% each year aiming for sales of $9 million this year.Their main...

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  • 2019 / 1 / 20
    Amanda Perry Facebook Ads Tips for eCommerce

    Amanda Perry is a Facebook Ads strategist par excellence, with recent client successes including driving over $1m in 4 months for one client and a launch worth over £200k for another!She joined me in the...

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  • 2019 / 1 / 16
    B2B eCommerce startup uses on SEO for fast growth with Richard from First Mats

    Richard O’Connor is the Marketing and Strategy Director at First Mats, a B2B eCommerce retailer selling industrial and commercial floor matting. They launched in Jan 2017 and are currently experiencing rapid...

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  • 2019 / 1 / 13
    Rytis Lauris CEO of Omnisend - email marketing and the power of a rebrand

    We’re going SaaS – software as a service, that different stream of eCommerce I occasionally like to add to our podcast topics because it’s always good to take a look outside our own business model every now...

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  • 2019 / 1 / 9
    Dealing with Supply Chain Issues with Aaron Spivak of Shopify store Hush Blankets

    Aaron Spivak is the co-founder of Hush Blankets. Specially weighted blankets to reduce anxiety and improve sleep. The website went live in January 2018 – and they’ve already achieved some crazy growth...

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  • 2019 / 1 / 6
    Shopify Growth masterclass including abandoned baskets, payments and SEO

    I’m really excited to be chatting with Dave Diamond – he’s the brains behind several successful eCommerce businesses in Australia. Originally the founder of Colourblocker a source of dropshipped products for...

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  • 2019 / 1 / 2
    eCommerce Marketing Expert Tips inc Email Marketing and Brand

    One of our regular mashups of expert eCommerce opinions. Each has been asked: "What is your top marketing tip for success in 2019?". We're joined by Alex O'Byrne of Wemakewebsites, Salena Knight of The...

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  • 2018 / 12 / 30
    B2B eCommerce and Amazon tips in this eCommerce Expert Mashup episode

    We're finishing the year with our regular round-up of expert opinions. Each has been asked "What is the most important thing we learnt in eCommerce in 2018?". We're joined by Alex O'Byrne of Wemakewebsites,...

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  • 2018 / 12 / 23
    Road ID's Edward Wimmer: lessons from 20 years in eCommerce, all about the customer

    Edward Wimmer is the co-founder and CEO of Road ID. Founded in 1999, they’ve grown from Edward and his dad in the basement to 45 staff and shipping millions of units. Listen to find out how.This podcast uses...

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  • 2018 / 12 / 16
    Increasing profits in a declining market on Magento

    Sam Taylor is the co-founder of Digi Quick an online only and marketplace retailer. The business launched in 2006 and they are now the UK sector leader in camera and camcorder accessories. Ever fewer...

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  • 2018 / 12 / 9
    How to achieve 80%+ growth year in year out on WooCommerce with Xero Shoes' Steven Sashen

    Steven Sashan is the co-founder and CEO of Xero Shoes. They launched in November 2009 and have consistently grown at 80%+ per year.In 2017 achieved sales of over $5.5m. We discuss Woocommerce, warehouse...

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  • 2018 / 12 / 2
    eCommerce Operations to hit $2.5m a month with Derek Richers of Spikeball

    Derek Riechers is the Director of Operations at Spikeball which means he’s in charge of making sure they never ever go out of stock! Spikeball are a business on a mission to turn roundnet into the next great...

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  • 2018 / 11 / 25
    Perfecting the DTC Customer Journey with Derek O'Carroll & Neil McKay

    If you’re a regular listener to the show you’ll know I’m often talking about the importance of the customer experience, the importance of understanding what they want and giving it to them – in everything...

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  • 2018 / 11 / 18
    Andrew Banks serial fast growth eCommerce business manager - inc Matalan and Earth Bathrooms

    Andrew Banks has a TON of eCommerce experience. In 2014 he launched Earth Bathrooms and within 3 months made it the 8th largest bathroom retailer in the UK. 18 months in, Earth Bathrooms was acquired by...

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  • 2018 / 11 / 11
    Creating a business she loves, and making the customers happy with Roberta of Scrubz Body

    Roberta Perry is the founder of Scrubz Body an online and physical store selling skin care products. Roberta launched the business in June 2006, and is currently on track to have her best year ever, with a...

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  • 2018 / 11 / 4
    Taking a D2C brand to 1,000 orders a month with Finlay London's David Lochhead and Dane Butler

    David Lochhead and Dane Butler are the co-founders at Finlay London. They were founded in 2012 and initially focused on selling via traditional wholesale channels (one to one contacts, and trade shows) before...

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  • 2018 / 10 / 28
    Launching eCommerce in a brand new fashion category with Aman Advani of Ministry of Supply

    Aman Advani is the CEO & Co-Founder at Ministry of Supply, a fashion retailer with some very cleverly engineered products. They launched in 2012 and have now shipped 10s of 1,000s of products all over the...

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  • 2018 / 10 / 21
    “100 Practical Ways to Improve Customer Experience" with Martin Newman of Practicology

    Martin Newman is founder and chairman of Practicology, and is one of the worlds foremost authorities on customer experience. He’s recently distilled his wealth of knowledge into the book “100 Practical Ways...

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  • 2018 / 10 / 14
    To 6-figures in year 1 Stephen Wright of Micro Bikes UK GSC, Google Ads, Remarketing, Dropship

    Stephen Wright is the founder of Micro Bikes UK – the ultimate one stop shop for performance kids toys. He launched the business in mid-2017 and he is already on track for 6-figures this financial year,...

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  • 2018 / 10 / 7
    Influencer Marketing tips and tricks with Caroline Balinska of Winning with Shopify

    Today we’re joined by Caroline Balinska I’ve known Caroline for a couple of years now, and you may remember her from the 2018 eCommerce MasterPlan Virtual Summit. Caroline really knows her eCommerce and...

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  • 2018 / 10 / 1
    Growing a B2B Subscription eCommerce business to 7-figures in 1 year - Jonathan from Penji

    Johnathan Grzybowski of Penji. Penji is an online graphic design service via which you can get unlimited graphic design projects done for a flat monthly fee. The business launched in Oct 2017 and is already a...

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  • 2018 / 9 / 23
    Subscription Box Masterclass with Andy Papier of Grand Box inc how to 2x each year

    Andy Papier is one of the 3 co-founders of GrandBox – the original subscription box for seniors and grandparents. It connects 1000s of families across the USA, and each box is filled with gifts, treats AND...

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  • 2018 / 9 / 16
    25 eCommerce Marketing Tips from the eCommerce MasterPlan Virtual Summit

    The eCommerce MasterPlan Virtual Summit goes live this week. Sign up now or in the future at eCommerceMasterPlan.com/summit176 In this episode podcast host Chloe Thomas will give us a run down of the top tip...

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  • 2018 / 9 / 9
    Shopify growth with Liam Jennings from Regal Gentleman Facebook, Product Dev and Relaunches

    We’ve got Liam Jennings from Regal Gentleman back on the show. Liam was last here over 2 years ago! Wowser time flies. Liam is a co-founder of Regal Gentleman which is an online only retailer who sell male...

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  • 2018 / 9 / 2
    Podcasting, SEO, Email, Shopify, Livechat and more - Nik Hawks of Paleo Treats

    Nik Hawks is the co-owner of multi award winning Paleo Treats – the best paleo desserts in the world. They started the business from their kitchen table in 2009, and now wholesale and sell worldwide shipping...

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  • 2018 / 8 / 26
    Keen Footwear's Kristina Smith: Adwords, Email Marketing, Partnerships and more

    Kristina Smith is the Global Digital Marketing Director at Keen Footwear. Where she’s responsible for all direct-response marketing and Marketplace Marketing activity. Including the target to double the...

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  • 2018 / 8 / 19
    Influencer marketing. Alexandra Jimenez explains how to target and work with Influencers

    There’s a marketing topic that I know intrigues a lot of you, but that most of you are struggling to work out where to start. And that’s influencer marketing – getting influential people to talk about your...

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  • 2018 / 8 / 12
    White Paper: 14 Tips to Beat Newsletter Block - email marketing

    In this episode our host Chloe Thomas shares the white paper: "14 Tips to Beat Newsletter Block" that she wrote for email marketing platform dotmailer. Lots of great tips for easily improving your email...

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  • 2018 / 8 / 5
    Subscription Stationery Box. Chad Ettelbrick reveals 3 yrs of monthly growth at Scribe Delivery

    Chad Ettelbrick is the founder of Scribe Delivery. They are a stationery subscription business who ship 1,000s of orders monthly and have grown every month since they launched 3 years ago. We discuss...

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  • 2018 / 7 / 29
    How to use Amazon to grow your sales alongside your existing eCommerce site. Inc Amazon ads

    Steve Honight of Alchemy NRG is back with us again, but this time to talk about something very different. Last time Steve joined us to talk about the eCommerce business he was running – New Running Gear....

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  • 2018 / 7 / 22
    40% year on year growth by focusing on customer service with Gary Amstutz of Sticker and Label

    Gary Amstutz has been running eCommerce businesses since 2005. Serving the B2B office supplies market in South Africa. For Gary it all started with RubberStampSA.co.za, and he now also runs...

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  • 2018 / 7 / 15
    White Paper: Emotional Commerce: Can create double digit eCommerce growth

    In this episode our host Chloe Thomas shares the white paper: "Emotional Commerce: How and why considering the emotional impact of your eCommerce website can create double digit growth" that she wrote for the...

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  • 2018 / 7 / 8
    Migrating from Magento to Shopify with Andy Storey of Prendas Ciclismo

    Andy Storey is the owner at Prendas Ciclismo, an online business that sells cycle clothing to customers worldwide shipping up to 2,000 orders per month, with an excellent reputation in the marketplace - over...

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  • 2018 / 7 / 1
    Create and manufacture your own products to increase margin with Nathan Resnick of Sourcify

    Today we’re diving into the world of product sourcing, just how do you go about getting your products manufactured to a quality and price you’re happy with. AND then get them to you so you can sell? It’s a...

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  • 2018 / 6 / 24
    Facebook Ads, product and changing the world of audio with Davies Roberts of Flare Audio

    Davies Roberts is an inventor and the founder of Flare Audio. He’s spent 5 years re-inventing the loudspeaker on a mission to minimize all types of distortion. After winning the ears of the music industry...

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  • 2018 / 6 / 17
    Linear sales funnels, affiliate marketing and LOTS of top tips - chatting with Nate Lind

    Nate Lind is the founder of multiple eCommerce businesses to which he’s driven $100million in sales. Mainly in the men’s and women’s beauty space. We discuss his proven model for product sourcing, sales...

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  • 2018 / 6 / 10
    eCommerce Delivery with Ian Kerr of The Postal Hub Podcast - inflight, PUDO, and more

    Today we’re going to be exploring a very important part of the eCommerce customer service mix – the delivery. It’s essential to get your delivery strategy right if you want to get the order in the first place...

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  • 2018 / 6 / 6
    Introducing the eCommerce MasterPlan Podcast

    Hello, I'm Chloe Thomas, host of the eCommerce MasterPlan Podcast. I've been in eCommerce for over 15 years, starting off client side, working for multichannel retailer Past Times. Yes. Back in 2003 we were...

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  • 2018 / 6 / 3
    Adapting to changing markets, niche sites, and drop ship with Brian O'Donnell of Map Marketing

    Brian O’Donnell is the Managing Director at Map Marketing. They launched over 40 years ago, and have sold over 1 million personalised map jigsaws! For every gift eCommerce business I’ve worked for Map...

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  • 2018 / 5 / 27
    Guest blogging and the solitary bee with Green & Blue's Faye Clifton. All about passion

    Faye Clifton is the sales and marketing manager at the multi-award winning Green and Blue, a company of designers, creators and innovators who create products to help wildlife. Selling to consumers and trade....

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  • 2018 / 5 / 20
    Kathryn Moorhouse's 3 Steps to Pinterest Success, all about the organic traffic

    Today we’re getting deep into Pinterest with leading expert Kathryn Moorhouse. Back in 2015 Kathryn founded children’s clothing brand Zoey & Logan, whilst marketing and growing the business her love affair...

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  • 2018 / 5 / 13
    Running a physical boutique store alongside Squarespace eCommerce and the Trouva marketplace

    Kirsty Patrick is the owner of Home by Kirsty, a boutique bricks and clicks business in Cardiff, focused on homeware by leading British and Welsh design makers with a clean contemporary aesthetic. Kirsty...

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  • 2018 / 5 / 6
    Steve Simonson (iFloor.com) retail and eCommerce veteran shares his wisdom - must listen

    This episode is so packed with great big advice - you need to have a listen. Steve Simonson is a 29 year retail veteran! Who’s now on a mission to share his knowledge to help others succeed. Steve has...

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  • 2018 / 4 / 29
    Subscription eCommerce - what you need to know with subscription specialist Stefan Pretty

    If you’re a regular listener you’ll know I have a fascination with subscription eCommerce, and we’re going to be diving deep into this model today. Stefan Pretty is a Scottish-born, US-based entrepreneur. He...

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  • 2018 / 4 / 22
    Influencer marketing with Rob Kessler of Million Dollar Collar

    Rob Kessler is the Inventor and co-founder of Million Dollar Collar. Where he creates fashion accessories for men which provide a classy polished appearance. After 3 years of R&D they launched in Jan 2016 and...

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  • 2018 / 4 / 15
    Christine Nicholson explains why and how she closed eCommerce subscription business Divine Legs

    Occasionally I have a guest back on the show to update us on how things are going – today we have a repeat guest. Christine Nicholson of Divine Legs (Tights subscription business) was my guest back in episode...

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  • 2018 / 4 / 8
    Product Packaging to get into the retail store, and bought by the customer. With Greg Corey

    Greg Corey earnt his retail stripes with 10 years at Home Depot – and for the last 15 years has been running marketing agency Porchlight. Porchlight full service – so Greg gets the whole marketing mix, but...

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  • 2018 / 4 / 1
    South American eCommerce Pierre Larose of Calcathai: delivery, virtual team, localisation

    Pierre Larose is the founder of Calcathai who sell Thai pants in Brazil and beyond. He launched the business 3 years ago, with zero experience of fashion or retail, and has already built it to over £250k...

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  • 2018 / 3 / 25
    Shopify DTC brand Natural Birthing Company share how they grow sales 60% a year

    Jane Mason is the Managing Director at Natural Birthing Company. An award winning range of natural products designed by midwives to soothe the journey from bump to baby. Selling both direct to customers via...

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  • 2018 / 3 / 23
    Takeaways from Internet Retailing Expo 2018 Brand Alley, Vodafone, SEO, B2B eCommerce

    This week our host Chloe Thomas was chairing the Internet Retailing Expo 2018. Here's her takeaways of the key learnings for the smaller retailer.This podcast uses the following third-party services for...

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  • 2018 / 3 / 18
    Content marketing with Jacqueline Parisi of Hello Fresh - we dive into blogs, quizzes, & KPIs

    Jacqueline Parisi is a Copywriter at the American arm of meal kit company Hello Fresh. One of her core responsibilities is to write and post 3 blogs a week – including getting them ready AND tracking the KPIs...

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  • 2018 / 3 / 16
    Takeaways from Retail Without Borders Marketplaces, China, Japan, Porter Erisman & Alibaba

    Yesterday our host Chloe Thomas attended Europe's largest dedicated marketplaces event - Retail Without Borders. Listen for her takeaways on the future of eCommerce, emerging markets, China, Tmall, Taoboa and...

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  • 2018 / 3 / 10
    Jacq Jones of sex toy retailer Sugar joins us to discuss integration and business mission

    Jacq Jones is the owner and sex educator at Sugar - a lesbian owned, multi-gender operated, for profit, mission driven sex toy store providing education and toys. Sugar is a bricks and clicks business based...

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  • 2018 / 3 / 4
    The power of Collaboration with the founder of The Bias Cut, premium fashion for the older lady

    Jacynth Basset is the founder of The Bias Cut, the first online premium fashion boutique that truly celebrates style at every age. They launched the blog July 2015, and the retail side in March 2016 and now...

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  • 2018 / 2 / 25
    To 1,000 orders per month in year 1; events, networking, and Instagram. Paws with Opulence

    Simone Taylor is founder and CEO of Paws with Opulence, selling handmade luxury dog collars and leads – perfect for the ultra-pampered pooch. They launched in December 2016 with 200 orders in the month, and...

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  • 2018 / 2 / 18
    Content marketing and Facebook Ads with influencer turned eCommerce business Sweet Hearts Hair

    Alan Belshaw is the Managing Director of Sweet Hearts Hair, a hair design company who provide both tutorials and the products to create the right look. They launched in Sept 2015 and now doing £250k per year...

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  • 2018 / 2 / 11
    Nic Haralambous - email marketing, getting focused in 2018, and when it's good to cut back

    Nic Haralmbous is the founder of South African bricks and clicks retailer and style company Nic Harry. Nic launched the business in 2012 focusing on socks, and now turnovers almost $1m per year. And have also...

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  • 2018 / 2 / 4
    Growing a BigCommerce store to $7m with passion, Facebook Ads and video, Sully from Bombtech Golf

    Sully is the CEO and founder of Bombtech Golf. The business launched in 2012 and now turns over $7million a year, growing 50% year on year. We talk through how he created the product, and the business. How he...

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  • 2018 / 1 / 28
    Retail Customer Experience Guru Cliff Crosbie, ex Nike, Apple, IKEA. Online CX, & emotions

    Cliff Crosbie is Co Founder and CXO at Emrays, where he works on calculating emotions… and Chief Retail Officer at Performance Solutions where he helps retailers deliver the best customer experience. I saw...

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  • 2018 / 1 / 24
    Affiliate Marketing: are performance partnerships part of your plan? w/ Author Robert Glazer

    Robert Glazer is the founder of Acceleration Partners, and author of “Performance partnerships: The Checkered past, Changing Present and Exciting Future of Affiliate Marketing”. Robert has been a leader in...

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  • 2018 / 1 / 21
    Amazon. How do you make it successful? top 50 Global Seller Jamie Davidson AMZ Insiders

    Jamie Davidson is the co-founder of AMZ Insiders, where he and his team focus on helping new sellers launch their own successful Amazon businesses. He also manages over $60million in sales on Amazon and $10m...

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  • 2018 / 1 / 17
    $1m 1-person company: author Elaine Pofeldt explains how to build a huge 1-person business

    Elaine Pofeldt is a journalist who has contributed to Forbes.com, CNBC, INC, and Money Magazine among others and is the author of the brilliant “The Million-Dollar, One-person Business: Make Great Money, Work...

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  • 2018 / 1 / 14
    How would you recover from being liquidated by the tax man? Adam built 3 new eCommerce sites

    Adam Watson joins us to discuss his 16 years of ecommerce and retail experience. Including how he's bounced back after discovering an accounting error of epic proportions in June 2016, He took the opportunity...

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  • 2018 / 1 / 10
    How to buy an eCommerce business with Empire Flippers' Justin Cooke

    Justin Cooke is the CMO and founder of Empire Flippers. So as well knowing a whole heap about buying and selling eCommerce businesses, he also knows a ton about sales funnels and marketing automation. Empire...

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  • 2018 / 1 / 7
    Subscription eCommerce: expert Jon Butt shares his experience of launching a subscription biz

    Jon Butt was last on the show in episode 73, when he came on to talk about his multi-million pound B2B eCommerce business Fire Protection Online. The business Jon’s here to talk about today couldn’t be more...

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  • 2018 / 1 / 3
    Experts View: The No.1 Thing for eCommerce Growth in 2018: emotion, customer experience

    Each of our eCommerce experts makes the case for the one thing they believe will make the biggest different to the growth of your eCommerce business in 2018. There's a big range of topics here - some you...

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  • 2018 / 1 / 1
    Yandy's Thom Brodeur-Kazanjian - seize opportunities to achieve huge growth in your business

    Thom Brodeur-Kazanjian is the CEO of Yandy, and former head of marketing at Godaddy. Yandy have had huge success in the last 12 months by identifying and taking advantage of some big opportunities. First the...

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  • 2017 / 12 / 24
    Experts View: Most Interesting Thing in eCommerce in 2017: Shopify, Marketplaces, Google, Alexa

    Our group of eCommerce experts outline what they each believe was the most interesting thing in eCommerce in 2017 - what do you think? do you agree? or not? either way these will spark some ideas of how to...

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  • 2017 / 12 / 17
    PR, Blogging, and Competitions work great for Woocommerce social enterprise Mum's Back

    Sally Bunkham is the founder of Mum’s Back, who sell gift boxes designed for new mums, full of all the yummy things they've not been allowed whilst pregnant. They sell via their own website and on not on the...

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  • 2017 / 12 / 10
    Launching an eCommerce watch business with Burlingham London - design, export, PR, and Shopify

    Geoff Hunt and Henry Waddilove are the co-founders behind Burlingham London Watches, a British watch company selling both men’s and ladies watches inspired by British heritage. They launched in August 2016...

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  • 2017 / 12 / 3
    Launching eCommerce for an established business. Corinne Noca of Slam, and Facebook Live tips

    Corinne Noca is the eCommerce Manager of Slam, an Italian sportswear brand specilising in sailing apparel and technical equipment. They launched into eCommerce in October 2017, with an agency strategy and...

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  • 2017 / 11 / 26
    Maison Rustic's Georgina Hustler how she's moved from retail into eCommerce - it's all brand

    Georgina Hustler is the founder of Antique Rose and Maison Rustic. A pair of brick retail businesses in Wokingham. They sell a mix of gift, jewellery, home accessories and furniture, and Georgina is right in...

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  • 2017 / 11 / 19
    Wines with Attitude's Linsay Cornelissen - mobile apps, customer focus, 20% yoy growth

    Lindsay Cornelissen founded Wines with Attitude in October 2014, a passion project that helped her escape the City London. It’s been a steep learning curve over the last 3 years – and there’s still a lot to...

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  • 2017 / 11 / 12
    Goat Milk Stuff's PJ Jonas on growing an eCommerce business to $1m and improving efficiency

    PJ Jonas is the founder and CEO of Goat Milk Stuff. Yes, you guessed it they sell stuff made from Goats milk. It started with soap and has grown to all kinds of things! It’s a family business that started on...

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  • 2017 / 11 / 9
    Takeaways from DCA - Email Marketing, Video, Direct Mail, and Customer Psychology

    Last week our host Chloe Thomas attended the DCA's Autumn Conference in London. A packed agenda has led to a packed collection of takeaways. Including customer psychology and segmentation tips; email...

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  • 2017 / 11 / 5
    Licensing, B2B resellers, product creation, the power of outsourcing. Craig Wolfe: Celebriducks

    Craig Wolfe is the President and sole employee at Celebriducks – the world’s number 1 rubber duck manufacturer! They launched in 1997 and have now sold millions and millions of ducks!. Selling via wholesale...

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  • 2017 / 11 / 2
    Takeaways from PI Live - Affiliate Marketing, Influencers, Facebook Ads, Growth Hacking

    Last week I spent a fascinating couple of days at PI Live - here's my takeaways, covering Affiliate marketing, influcencer marketing, facebook ad tips, and Growth Hacking.This podcast uses the following...

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  • 2017 / 10 / 29
    Private Equity investor Murray Preistley joins us to discuss growing your eCommerce business

    Murray Priestley is a partner at Global Private Partners, a private equity firm based in Hong Kong. And author of “The $1million Pay Day” – which is designed to help us understand what a Private Equity...

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  • 2017 / 10 / 22
    Launching an ethical business, achieving 500% YoY growth by yr3 Julie Mathers of Flora & Fauna

    Julie Mathers is the founder and CEO of the multi-award winning Flora and Fauna, Flora & Fauna is Australia's largest cruelty free & vegan shop with exclusive eco friendly products. They launched in 2014 and...

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  • 2017 / 10 / 15
    Cork Yogis' Lara Sengupta Woocommerce, Pinterest Ads, YouTube Ads, getting organised and more

    Lara Sengupta is the founder of Cork Yogis, selling ethical yoga products including cork yoga mats! They launched in April 2016 and just over 1 year in now turnover £3-4K per month. We discuss where...

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  • 2017 / 10 / 11
    Takeaways from Internet Retailing Conference. Emotion in eCommerce, Clarks, Girl Meets Dress

    Last week I chaired the Internet Retailing Conference in London. These are the key takeaways from the event - heavily focused on customer and emotion. We've got info from the likes of Clarks, Conrad...

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  • 2017 / 10 / 8
    Ramp's Neil Cocker-selling tshirts using B2B eCommerce. Live Chat, Trust and Funnels

    Neil Cocker is co-founder of Ramp Tshirts, the world’s fastest, smartest custom tshirt ordering site for teams and events. Last year they moved from Wales to Bulgaria to drastically reduce their costs, and...

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  • 2017 / 10 / 2
    Takeaways from eCommerce Expo. Magento upgrades, Subscription, GDPR, Amazon one-click

    Last week I spent two days at eCommerce Expo in London, and this episode is my takeaways for you from the show. We've got an update from my panel session on Subscription eCommerce, a couple of awesome tools...

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  • 2017 / 10 / 1
    Shopify Fashion Startup Harper Wilde explain how to get repeat customers in year 1

    Jane Fisher is a co-founder at Harper Wilde, an online retailer looking to change the way we buy bras. After 18 months of planning, they launched just one month ago and are already seeing repeat customers! We...

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  • 2017 / 9 / 24
    Vanacci: using Kickstarter to grow from £60k in year one to £220k in year 2 (that's 267% up!)

    James Whitfield is the one in charge at Vanacci, together with Ryan Ward the Sales Director and Shaun Sykes the Creative Director runs an online only retailer, who also do wholesale. They are bringing a fresh...

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  • 2017 / 9 / 17
    Funnel Guru Trey Lewellen how he grew to $2m turnover in 4 years & gets $10k/day repeat orders

    Trey Lewellen has spent the last 4 years building an eCommerce business that sold $20million of product in 2016. That includes building an email list of over 1.1 million subscribers (inc 300,000 buyers) via...

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  • 2017 / 9 / 10
    Taylor & Hart's Nikolay Piriankov who've grown to £2.5m selling diamond engagement rings online

    Nikolay Piriankov is the founder and CEO of Taylor & Hart an award-winning London jeweller specialising in custom engagement rings, of which they’ve delivered over 2,500 to date. They launched in 2014 as...

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  • 2017 / 9 / 3
    Naturalicious' Gwen Jimmere understanding your customer to grow your business, hair care market

    Gwen Jimmere is the founder and CEO of Naturalicious home of the Hello Gorgeous Hair Care System which is all about helping ladies get their hair looking awesome, quicker. After launching in 2013...

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  • 2017 / 8 / 27
    Homespares' Rob Boyle talks product images, marketplaces and B2B eCommerce

    Rob Boyle is the Head of Marketing at Homespares, a B2B & B2C eCommerce retailer supplying spare parts, accessories and consumables for in and around the home everything from washing machines to powerwashers....

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  • 2017 / 8 / 20
    CRO expert Johann van Tonder joins us to discuss his new book "e-Commerce Website Optimisation"

    Johann van Tonder is the co-author of “eCommerce Website optimisation, Why 95% of your Website visitors don’t buy, and what you can do about it”. In his day job he’s a CRO expert at AWA Digital working with...

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  • 2017 / 8 / 13
    Runway Passport's Liz Entin - bringing high fashion to the masses with LOTS of partnerships

    Liz Entin is the Founder and CEO of Runway Passport a fashion company connecting emerging designers with customers worldwide. They enable customers to buy from designers that wouldn't otherwise be accessible;...

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  • 2017 / 8 / 6
    Al Gerrie: masterclass in marketplaces, international and how to successfully manage returns

    Al Gerrie is now the founder and CEO at Zigzag global a genius returns management system. In this interview though we’ll be diving into Al’s serious eCommerce pedigree – which includes a number of household...

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  • 2017 / 7 / 30
    Premae Skincare's Clare Anyiam-Osigwe on passion for helping customers, and the power of PR

    Dr Clare Anyiam-Osigwe is one the UK’s top 20 natural beauty experts and the founder & CEO of Premae Skincare. She’s also the recent recipient of a British Empire Medal for services to dermatology. Premae...

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  • 2017 / 7 / 23
    Slick Chicks' Helya Mohammadian: Customer Engagement on Social media inc Facebook and Instagram

    Helya Mohammadian is the CEO and founder of Slick Chicks. Slick Chicks sell a revolutionary range of ladies underwear – it’s all about making pants (not trousers) much easier to use. They launched in summer...

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  • 2017 / 7 / 16
    UX guru and author Matt Isherwood shares lessons from his book "Designing eCommerce Websites"

    Matt Isherwood is the author of “Designing eCommerce Websites – over 50 UX Design Tips and Tricks for Great Online Shops” it’s number 1 Amazon seller, and reviews include a 15year website design veteran who...

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  • 2017 / 7 / 9
    HoneyTree's Sebastian Galbraith-Helps: migrating to Magento, and Subscription Commerce

    Sebastian Galbraith-Helps runs the online only eCommerce business HoneyTreePublishing.com, with his wife the artist Lizbeth Holstein. HoneyTree is the UK’s leading bespoke stationery boutique, where customers...

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  • 2017 / 7 / 2
    Argos' Gabrielle O'Hare- masterclass in content needed to sell online; product images; video

    Gabrielle O’Hare is the Content Controller at Argos – managing the 5th biggest content production studio in Europe producing all the photography and video that’s used on Argos’s website. Argos is a UK...

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  • 2017 / 6 / 25
    Dan Faggella how he grew his business to $2m in 4 years - team management and dashboards!

    Over the last four years Dan Faggella built his business Science of Skill to over $2m in annual sales, and sold it for over $1million. Science of Skill is an American online only retailer of self protection...

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  • 2017 / 6 / 21
    Takeaways: Direct Commerce Association Annual Summit - Kevin Hillstrom, partnerships and more

    Last week I was back in the warm hug of the DCA world again – that’s the UK’s Direct Commerce Association. It was their Annual Summit (which usually pulls in the big guns – so great for networking with the...

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  • 2017 / 6 / 18
    sTitch Leggings' Tom Hunt aim = grow from £5k to £100k a month selling men's leggings

    Tom Hunt is in charge of growth at sTitch Leggings – selling leggings for men. They launched in Dec 2012, and in March 2017 had their best month yet, turning over £5k. Tom has also recently launched a SaaS...

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  • 2017 / 6 / 11
    Delicious Coffee's Simon Rigby - Startup Growth, Offline Marketing, and Customer Focus

    Simon Rigby is the founder of Delicious Coffee. Simon is a coffee lover who’s turned that passion into an online only business selling delicious coffee, and everything you need to make it. He launched in...

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  • 2017 / 6 / 4
    Introversion Software's Mark Morris selling BAFTA winning games software online! Must listen

    Mark Morris is the Managing Director of Introversion Software a highly respected independent game developer and publisher. Since launching in 2001 they’ve brought 5 critically acclaimed video games to market...

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  • 2017 / 5 / 29
    Violent Little Machine Shop's Yanne Root "Be unapologetically you"

    Yanne Root is the founder of Violent Little Machine Shop. Violent Little Machine Shop is an online only & wholesale business distributing their unique and crazy tactical patches (and many other items). They...

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  • 2017 / 5 / 22
    Divine Leg's Christine Nicholson 100 orders in 100 days eCommerce startup strategy

    Christine Nicholson is the founder of Divine Legs an online only business selling tights (that’s pantyhose for our American listeners) individually and as subscriptions. Christine started Divine Legs in 5th...

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  • 2017 / 5 / 22
    Takeaways from Catalyst with Mary Portas, Cambridge Satchel Company, and marketplace news

    Our host Chloe Thomas attended Channel Advisor's Catalyst conference in Manchester last week, and has distilled the whole day down into this show of takeaways for the smaller eCommerce retailer. Packed with...

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  • 2017 / 5 / 15
    Connor Gillivan, 7-figure Amazon drop-ship seller AND author of 'Free Up Your Business'

    Connor Gillivan has built a 7-figure businesses trading drop-shipped items on Amazon. Connor has also founded a business called Freeeup which you can use to outsource technical yet time-consuming eCommerce...

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  • 2017 / 5 / 8
    Full Disclosure's Shirine Modad-Neill email and customer service in luxury fashion retail

    Shirine Modad-Neill is the founder of Full Disclosure a online fashion boutique bringing customers a curated selection of luxury lingerie, sleepwear and swimwear from established and under-the-radar...

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  • 2017 / 5 / 4
    Takeaways from Direct Commerce Association Digital Marketing Day-CRO & Email Automation

    Our host Chloe Thomas attended the DCA Digital Marketing Day last week, and now brings you her quick picks of the top takeaways from the event. Including great advice on how to get started with Optimisation...

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  • 2017 / 5 / 1
    Ask Chloe! Answers to your questions, inc Email marketing, About us pages, Startups and more

    This is our second "Ask Chloe" episode. Chloe Thomas (our host) answers 6 questions posed members of the eCommerce MasterPlan World Facebook group. Including lots of email marketing advice, product photo...

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  • 2017 / 4 / 24
    John Warrillow author: The Automatic Customer & Built to Sell discusses Subscription eCommerce

    John Warrillow runs The Value Builder System a statistically proven methodology for increasing the value of your company. We discuss the role subscription and customer life time value has in power the growth...

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  • 2017 / 4 / 17
    Newton Running's Steve Honight $1m+ t/o using licensed products for wholesale and eCommerce

    Steve Honight is UK Brand Manager for Newton Running. Newton Running is an American business who design, wholesale, and retail their running shoes. The newtonrunning.co.uk business launched in the UK on 2009,...

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  • 2017 / 4 / 13
    Takeaways from Internet Retailing Expo inc John Lewis, Sainsburys, and Maplin.

    Our host Chloe Thomas attended Internet Retailing Expo last week, and now brings you her pick of the top takeaways from the event. Very much focused on devices, development, and keeping yourself and your...

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  • 2017 / 4 / 10
    Double your sales on BigCommerce with one site tweak and Influencer Marketing with Suzy Moore from So Suzy Stamps

    Suzy Moore is the founder or So Suzy Stamps a bricks and clicks retail business that has been trading for 3 years and has over 1,900 customers. The website is on Bigcommerce and the majority of the marketing...

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  • 2017 / 4 / 3
    NearSt's Nick Brackenbury using eCommerce to help the high st 35% month on month growth

    Nick Brackenbury is co-founder and CEO at NearSt. NearSt are on a mission to get all of us back into our high street shops. They believe finding and buying something from a real shop nearby should be faster...

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  • 2017 / 3 / 27
    Bisjoux Rose's Rebecca Clements Launching, and the power of influencer marketing

    Rebecca Clements was the owner and creative director of Crafty Pie an online only store selling modern wedding stationery and gifts. The business launched in 2012 and Rebecca grew it to a six-figure turnover...

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  • 2017 / 3 / 20
    Shopify Startup Copper Dust share their approach to Popup shops, Wholesale Trade Shows and PR

    Vanessa Agyemang is the founder & designer of Copper Dust, a luxury British home décor brand specialising in handmade lampshades and limited edition illustrations. Launched in August 2014 in Autumn 2016 they...

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  • 2017 / 3 / 13
    Versakini's Kelsey Duffy launching a new fashion swimwear brand PR, Instagram, wholesale

    Kelsey Duffy is the founder of Versakini an online only and wholesale eCommerce store. They design and sell a unique take on the bikini. Launched in Summer 2015 the 2016 collection has sold over 1,000 units....

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  • 2017 / 3 / 6
    LetterBox4You's Dominic Poznanski shifting from eBay to Woocommerce with 80% yearly growth

    Dominic Poznanski is the founder and director of LetterBox4You.co.uk. They’re an online only primarily B2B eCommerce business selling post boxes. The business started in 2012 and they are now steadily growing...

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  • 2017 / 3 / 3
    Dotmailer's Skip Fidura brings us an exclusive eCommerce Email Marketing masterclass

    Skip Fidura is the Client Services Director at dotmailer, they've just released their latest "Hitting the Mark" report - packed full of email marketing ideas you can use, and reviewing the email marketing...

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  • 2017 / 2 / 27
    Temples & Markets' Judith Treanor: getting to $10k/m in year 1 w/ email marketing

    Judith Treanor is the Director and Founder of Temples and Markets an online only eCommerce business who are helping to trade artisans in South East Asia into a better life, and bringing unique products to a...

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  • 2017 / 2 / 20
    Bathing Bunnies' Angela Taylor: product creation, selling online, and Not on the High Street

    Angela Taylor is the founder of Bathing Bunnies, an online only ecommerce store which designs and manufactures luxurious towelling gifts for babies and children. Founded in 2012, started selling in 2013 and...

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  • 2017 / 2 / 13
    Michael E Gerber, author of Beyond the eMyth and small business guru talks eCommerce with Chloë

    Michael E Gerber is the author of over 28 business books, including the E-Myth itself which has sold over 5 million copies, and was named (all the way back in 1995), by the Wall Street Journal as the...

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  • 2017 / 2 / 6
    The Leprosy Mission's Andrew Grant eCommerce to fund charity, product ideas, email and more

    Andrew Grant is our first ever Charity / Not for profit eCommerce guest (can't believe it's taken this long to get one on the show!). Andrew runs the eCommerce store and digital marketing for the charity,...

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  • 2017 / 1 / 30
    Stonemen's Johnnie Cass building a great relationship with your biz partner, going global

    Johnnie Cass is the co-founder and General Manager at Stonemen, an underwear brand who make the best underwear you can get. They sell online, and wholesale to stockists globally. They launched 6 years ago and...

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  • 2017 / 1 / 26
    Product Startup's Filip Valica - should you create your own product? how do you get it right?

    Filip Valica is the host of The Product Startup Podcast. He is a mechanical engineer with a passion for designing, building and improving products. We discuss the pros and cons of creating your own product,...

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  • 2017 / 1 / 23
    Love Aroma's Lewis Love 400% growth, achieving £1m turnover in 2 years selling Yankee Candles

    Lewis Love is the eCommerce Manager of Love Aroma a Bricks and Clicks retailer specialising in curating the best range of home fragrances. They launched offline in 2010, and online in 2014 and in 2016 is on...

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  • 2017 / 1 / 19
    Matt Warren on founding, growing & exiting two 7-figure turnover eCommerce businesses

    Matt Warren founder of our series sponsors Veeqo – but don’t worry this isn’t a pitch episode - nope. Rather we’re going to dive into what led Matt to create Veeqo in the first place – As before Veeqo Matt...

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  • 2017 / 1 / 16
    Pt B: Shop America's Gerjo van den Berg How to systematise your business for Growth

    Gerjo van den Berg is back on the show for a second time to share how he's systematising his buisness to be able to grow to the next level. We've split this show into two parts, and this second part is all...

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  • 2017 / 1 / 16
    Pt A:Shop America's Gerjo van den Berg How to systematise your Business for growth

    Gerjo van den Berg is back on the show for a second time to share how he's systematising his buisness to be able to grow to the next level. We've split this into 2 shows this first part is all about how bad...

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  • 2017 / 1 / 12
    FE International's Thomas Smale - Buy or Build? How should you get started in eCommerce?

    Thomas Smale co-founded FE International in 2010. It is now the world’s largest website brokerage focused on eCommerce, SaaS, and content websites! Thomas is joining me today to discuss “Buy or Build” – if...

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  • 2017 / 1 / 9
    Equichoice's Chantal Wellavize - great customer service tips and a 600% roi marketing method

    Chantal Wellavize is the founder of Equichoice, a bricks and clicks store selling ‘the products your horse would choose’. The business started in 2006 as a bit of hobby and online now does 10-15 orders per...

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  • 2017 / 1 / 5
    Experts View: The Marketing Method More People Should be using in 2017

    Each of our eCommerce experts makes the case for a marketing method they believe more of us should be using in 2017. There's a big range of topics here - with some great marketing ideas for all of us,...

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  • 2017 / 1 / 2
    Best Self Co winning Shopify Build a Business Competition; 100,000 orders in year 1

    Cathryn Lavery and Allen Brouwer are the co-founders of Best Self Co. It’s an online only eCommerce business that started by selling just one product, and is now branching out into digital content. The...

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  • 2016 / 12 / 26
    Experts View: The Most Interesting Thing in eCommerce in 2016

    Our group of eCommerce experts outline what they each believe was the most interesting thing in eCommerce in 2016 - what do you think? do you agree? or not? either way these will spark some ideas of how to...

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  • 2016 / 12 / 19
    Thinkific's Greg Smith how he's achieved 40% monthly growth thro customer focus

    Greg Smith is the co-founder and CEO of Thinkific an SaaS eCommerce business which sells a software platform for creating and selling online courses. Thinkific was founded just over 4 years ago, now they have...

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  • 2016 / 12 / 12
    Efficiency Books for Christmas 2016 - the ones you want in your stocking

    My top 5 Efficiency Books to read over Christmas 2016. Taking you through the 5 books Chloe thinks every eCommerce Business Person should consider reading to get them ready for 2017. And no I don’t think you...

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  • 2016 / 12 / 5
    Winter National's Tamsin Burford put the products AND customers at the heart of your business

    Tamsin Burford started Winter National 10 years ago as a result of wanting to start a fashion boutique. Winter National is an online only store selling designer women's skiwear. It's a very niche and seasonal...

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  • 2016 / 11 / 28
    Party Packs' Kate Turner: 30 years building a £5m turnover eCommerce business

    Kate Turner started her business in 1986 selling boxes of party supplies to pubs in the UK - when the internet came along she used it to start selling to consumers as well as businesses. Launching her first...

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  • 2016 / 11 / 21
    The Cornish Fishmonger's Rob Wing: selling fish online, why customer service is essential

    Rob Wing is the founder of The Cornish Fishmonger. He started the B2C eCommerce site to increase the sales of his traditionally B2B wholesale business - and the eCommerce side is now driving 1,000 orders a...

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  • 2016 / 11 / 14
    Lick My Dip's Dave Rotheroe is back! Subscription optimisation, influencer outreach +more

    It's great to have Dave Rotheroe back on the podcast - last time we spoke to him he'd just launched 2 subscription businesses in 6 months, and now he's back to share what he's learnt in the last 8 months....

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  • 2016 / 11 / 7
    Farm Toys Online's Julia Lowe team, product, and focus requried to turnover £500,000 a year

    Julia Lowe is a serial business woman and founder of Farm Toys Online. With her permanent team of 6 she runs the online only business which does the majority of its sales in the 6 weeks to Christmas. We...

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  • 2016 / 10 / 31
    MyDeal.com.au's Sean Senvirtne on marketplace growth at 300% per year

    Sean Senvirtne is the found of MyDeal.com.au - Australia's favourite online store that's on track to turnover $30,000,000 in 2016. It's a bootstrapped business (so growth is funded from the profits) and he's...

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  • 2016 / 10 / 24
    Fire Protection Online's Jon Butt how to grow to £2m turnover and work just one morning a week

    Jon Butt is the accidental founder of Fire Protection Online, a business he launched in 2007. He's build it to turnover £2,000,000 per year, and systematised the business so his team are able to run it day to...

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  • 2016 / 10 / 17
    Takeaways from Internet Retailing and eDelivery for smaller retailer. Customer experience

    Our host Chloe Thomas attended both the Internet Retailing Conference, and eDelivery Conference last week, and now brings you her pick of the top takeaways from the event. Including product, single customer...

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  • 2016 / 10 / 10
    Wink Beds' Dan Adler shares the strategy and marketing that achieved $2million in year 1

    Dan Adler is co-founder of Wink Beds, they launched in March 2015 and in their first year did $2million in sales, despite having only one product. In the show Dan shares his keep-it-simple approach, and we...

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  • 2016 / 10 / 3
    Takeaways from eCommerce Expo for the smaller retailer. Email, CRO, personalisation, Applepay

    Our host Chloe Thomas attended eCommerce Expo last week, and now brings you her pick of the top takeaways from the event. Including how to get more email sign ups, improving conversions with personalisation,...

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  • 2016 / 9 / 26
    Studio 15's Jia Wertz fashion startups inc popups, social media & 10,000 customers in 12 months

    After 15 years in the fashion industry Jia Wertz launched Studio 15 (her own business) on the public in 2015 and now has 10,000 customers buying her off the peg and bespoke dresses. Since launch she's also...

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  • 2016 / 9 / 19
    Honest Brew's Nejc Skoberne talks Customer-focused Growth Hacking and selling beer online

    Nejc Skoberne is the Lead Growth Marketer at Honest Brew, who have over 20,000 customers and 3,000 active subscribers. We dive into how the business has grown over the last 2 years and where his focus as...

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  • 2016 / 9 / 12
    Rock Pamper Scissors' Mat Braddy on m-commerce, startups, and building a marketplace

    Mat Braddy was the founding CMO of Just Eat, and is now building Rock Pamper Scissors to revolutionise the hairdressing world. He has a wealth of experience that we dive into in the show. Including his top...

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  • 2016 / 9 / 5
    Saltopia's Kimarie Santiago on how to 2x each year, and balance online and wholesale selling

    Kimarie Santiago is the creator and owner of Saltopia Salts a business that simple sells Salt. Natural sea salt infused with amazing flavours. They're on target to hit $500,000 turnover in 2016, 50% of which...

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  • 2016 / 8 / 29
    Snakehive's Tim Thorp sell 7,000 mobile phone cases a month using Adwords and customer service

    Tim Thorp is co-founder and head of marketing and sales at Snakehive. A UK eCommerce business with sales equally split between marketplaces and their own website. Tim discusses how they started the business,...

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  • 2016 / 8 / 22
    How to grow sales 5x in 6 months with SEO on WooCommerce with Any Old Lights' Nick Griffiths

    Nick Griffiths is co-owner of Any Old Lights a bricks and clicks business selling vintage lights. They've found a focus on SEO and great content to be the best way to grow their woocommerce site. In the...

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  • 2016 / 8 / 15
    The Kewl Shop's Charles Fitzgerald achieve 50,000 visits/month, content & customer service

    Charles Fitzgerald founded bandage dress specialist The Kewl Shop in 2012. His team are all over the world, and his business sells in to the USA. He's focused on great customer service, and investing in a...

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  • 2016 / 8 / 8
    Janet Murray how you can do your own PR, 4 ways get great coverage for eCommerce business

    Janet Murray is a journalist and author of "Your Press Release is Breaking my Heart: A Totally unconventional guide to selling your story in the media”. In this podcast she shares her 4 key ways that you can...

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  • 2016 / 8 / 4
    Ultimate Bundle's Ryan Langford Affiliate marketing is key in his alternative eCommerce business

    Ryan Langford is the CEO of Ultimate Bundles. It’s a very different type of eCommerce business to those we normally feature, rather than focus on selling products day in day out, Ryan and his team put all...

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  • 2016 / 8 / 1
    The Party People's Dean Salakas using PR on TV to get to $2million turnover (inc Shark Tank)

    Dean Salakas is the "Chief Party Dude" at The Party People. A bricks and clicks Australian party supplies business that started eCommerce back in 1998 with click and collect. He has a repuatation for being...

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  • 2016 / 7 / 25
    On The Tools' Lee Wilcox masterclass in social media inc Facebook, Snapchat and Instagram

    Lee Wilcox is a co-founder of On The Tools, a business that started with B2B app plans, but due to the massive response to their social media activity headed down the eCommerce route. They sell logo t shirts...

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  • 2016 / 7 / 18
    Social Jukebox's Tim Fargo on SaaS eCommerce, and achieving 2xGrowth in 5 months

    Tim Fargo is the founder of socialjukebox – yes we’re diving into the world of SaaS (that’s software as a service) today. socialjukebox is a cloud-based software system for managing your twitter activity,...

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  • 2016 / 7 / 11
    A Suit That Fits' David Hathiramani on customer led innovation & Crowdfunding

    David Hathiramani is an eCommerce veteran of over 10 years, we discuss how listening to the needs of the customer has totally changed his bespoke tailoring business over the last 10 years, and how he's on a...

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  • 2016 / 7 / 4
    Chloe's Top 7 Marketing Manipulation Books to Read Over the Summer

    My top 7 Marketing Manipulation Books to read over Summer 2016 (or winter if you're in the southern hemisphere!). Taking you through the 7 best books available to help you take your business to the next...

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  • 2016 / 6 / 27
    Regal Gentleman's Liam Jennings - great startup, social media and Shopify tips

    Liam Jennings and his co-founder Josh might still be holding full time jobs alongside their eCommerce business - but they've already learnt the lessons many of us struggle with for years! Seeing 150% year on...

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  • 2016 / 6 / 20
    Tesco's Tamara Duschl talks brand, customer, the challenges are the same for a global retailer

    This week we're excited to bring you Tamara Duschl Head of Brand for one of the world's Top 5 retailers! Yes, we have Tesco in the interview chair today. And it's all about brand, values, and the customer...

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  • 2016 / 6 / 13
    Garage Flex's Alasdair Broom on using eCommerce to satisfy and recruit more customers

    Alasdair Broom explains how the eCommerce arm of his business enables him to satisfy existing customer's demands for add-ons, and has enabled him to provide two new types of products - a DIY solution, and...

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  • 2016 / 6 / 6
    Takeaways from DCA Annual Summit 2016 inc mobile tips, webchat, B2B eCommerce and more

    Our host Chloe Thomas attended the Direct Commerce Association Annual Summit last week, and now brings you her pick of the top takeaways from the day. Including great mobile commerce tips from Amy Africa, how...

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  • 2016 / 5 / 30
    Nineteenth Amendment's Amanda Curtis on building a designer fashion marketplace from scratch

    Amanda Curtis talks us through how after 18 months of building a bespoke system she and her team successfully launched Nineteenth Amendment to give brand new fashion designers a powerful and low risk route to...

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  • 2016 / 5 / 23
    So Unusual's Kerry Williams is a recent startup, and has LOTS of great advice for us all

    Kerry Williams (our first Australian guest!) is 7 weeks into her new homewares business. With clear USPs and a series focus on the customer she's clearly going to be growing fast. In this episode she shares...

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  • 2016 / 5 / 16
    Ask Chloe! Answers to your questions, in honour of the launch of "Customer Manipulation"

    This episode is our 50th! So we're celebrating by answering your questions. The episode also goes live on the day Chloe's new book "Customer Manipulation How to Influence your Customers to Buy More and why an...

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  • 2016 / 5 / 9
    Fresh Clean Tees' Matthew Parvis startup subscription business and growing 200% per month

    Matthew Parvis joins Chloe to discuss how he and his wife Melissa launched Fresh Clean Tees in November 2015, and how they've managed to keep growth at a steady 200% month on month. All whilst both holding...

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  • 2016 / 5 / 2
    Takeaways from Internet Retailing Expo - inc Feelunique, Laterooms, Eurostar, Bonmarche

    Our host Chloe Thomas attended the Internet Retailing Expo last week, and now brings you her pick of the tips and lessons shared there. Specially distilled for the smaller eCommerce retailer. Get the tips on...

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  • 2016 / 4 / 25
    Takeaways from Catalyst Europe - including FBA, eBay, Amazon, Wholesale, Google and more

    Our host Chloe Thomas attended the Catalyst Conference powered by Channel Advisor last week, and now brings you her pick of the tips and lessons shared there. Specially distilled for the smaller eCommerce...

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  • 2016 / 4 / 18
    The TeaShed's Jules Quinn the power of team-brand-product and B2B into an eCommerce business

    Jules Quinn discusses the power of getting the brand right, and building that brand right to build a business which employs 16 people. The TeaShed is focused on selling tea and drink based gifts, to date most...

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  • 2016 / 4 / 11
    AGAME Sport's Adrian Noott growing a B2B eCommerce business to £400,000 turnover

    Adrian Noott uses clever content marketing and great relationship and trust building methods to build his B2B eCommerce business. Since 2012 he's taken the business from face to face to predominently...

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  • 2016 / 4 / 4
    Tanya Heath Paris' Tanya Heath on luxury fashion, international eCommerce and Magento

    Tanya Heath is the creator behind Tanya Heath Paris – a bricks and clicks business designing and selling the world’s first adjustable height shoe with removable heels. After 4 years of designing, the product...

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  • 2016 / 3 / 28
    Project Repat's Nathan Rothstein - email sign ups led to $4million sales in 2015

    Nathan Rothstein is one of the founders of Project Repat. It’s an American business which turns your favourite old t-shirts into quilts. You might be thinking oh, ok, so they have to convince someone to trust...

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  • 2016 / 3 / 21
    Benny Hsu making $100k profit selling t shirts in 5 months by focusing on the customer first

    Benny Hsu wears a number of different hats he’s a blogger, and iOS app developer, and podcast host too. I met Benny when I was in the states in November, we got chatting and he’s involved in a very different...

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  • 2016 / 3 / 14
    Classic Sailing's Adam Purser: 20 ys in eCommerce, getting 100,000+ Facebook engagements

    Adam Purser is the Managing Director at Classic Sailing who sell holidays on traditional sailing vessels all over the world. The business has been going for 20 years and has adapted really well to take...

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  • 2016 / 3 / 7
    Colin Gray on Podcasting for Retailers - run your own podcast? be a podcast guest?

    Podcasting is a great way to attract customers to your business, and begin that trust-building conversation with them. Last year on the podcast Tom Schwab of Goodbye Crutches named being a podcast guest as...

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  • 2016 / 2 / 26
    Bureau Direct's Dominic Irons explains how focusing on the customer grew them to 3,500 orders/m

    Dominic Irons is the co-owner of Bureau Direct a multi-award-winning mail order stationery retailer. Dominic has grown his low AOV business up to 3,500 orders per month at peak using a range of methods...

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  • 2016 / 2 / 24
    Customer Attraction Tips with Shopify 3: 20 Ways to Increase your Email Signs Ups

    In this podcast we’re going to talk about how to maximise the number of unknown potential customers we can turn into known potential customers – ie how to get more people to sign up to your emails. That’s the...

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  • 2016 / 2 / 22
    Deborah Lippmann's Mark Lippmann discusses running a multimillion dollar business and Apple Pay

    Mark Lippmann is the Managing Partner and Co-Founder at Deborah Lippmann. Deborah Lippmann, the eCommerce business, sells a makeup range focused on nails designed by Deborah Lippmann herself – one of the most...

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  • 2016 / 2 / 17
    Customer Attraction Tips with Shopify 2: Customer First Content Marketing

    In this podcast I’m going to take you through: 1. What sort of ‘content’ we’re talking about 2. Why it’s important to create content to build the conversation with unknown potential customers 3. The content...

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  • 2016 / 2 / 15
    William May Jewellers' Jonny Lomax discusses doubling Christmas sales

    Jonny Lomax is eCommerce and Marketing Manager at William May Jewellers. William May has been involved in the British jewellery industry for 190 years(!), they sell vintage jewellery specialising in luxury...

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  • 2016 / 2 / 10
    Customer Attraction Tips 1: Marketing you can use to get the Attention of Potential Customers

    In this podcast I’m going to take you through: 1. Why attraction is important, and what it means 2. The importance of building trust in your conversations (what I mean by conversations!) 3. The three...

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  • 2016 / 2 / 8
    Takeaways from The Delivery Conference – including ASOS, House of Fraser, John Lewis, and M&S

    Our host Chloe Thomas attended The Delivery Conference powered by MetaPack last week, and now brings you her pick of the tips and lessons shared there. Specially distilled for the smaller eCommerce retailer....

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  • 2016 / 2 / 1
    Shop America's Gerjo van den Burg turns over €300,000 with his low AOV eCommerce business

    Our first interview from the Netherlands! Gerjo van den Berg runs Shop America an online only eCommerce store supplying American products (from sweets to salad dressing) to customers in the Netherlands &...

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  • 2016 / 1 / 25
    Getting to 50 order a month FAST on WooCommerce with Taste Tradition Direct's Ian Smith

    Ian Smith has recently partnered with the wholesale butchers Taste Tradition - to bring their outstanding products to the consumer. using a "get it wrong quickly" approach he's made the most of Christmas to...

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  • 2016 / 1 / 18
    Experts View: The Key to eCommerce Success in 2016

    The Expert View you've been waiting for - just what is going to be the key to eCommerce success in 2016? Our experts do not dissappoint! Listen to this podcast to make sure you're set up for great success in...

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  • 2016 / 1 / 11
    Experts View: The Marketing Method More People Should be using in 2016

    Each of our eCommerce experts makes the case for a marketing method they believe more of us should be using in 2016. There's a big range of topics here - with some great marketing ideas for all of us,...

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  • 2016 / 1 / 4
    Experts View: The Most Interesting Thing in eCommerce in 2015

    Our group of eCommerce experts outline what they each believe was the most interesting thing in eCommerce in 2015 - what do you think? do you agree? or not? either way these will spark some ideas of how to...

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  • 2015 / 12 / 28
    2015 Highlights Show: Content Marketing and Social Media

    Chloe guides you through the best advice of our 2015 podcast guests. In this episode we look at how content marketing and social media can be used to drive sales. This episode is a mix of stories, case...

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  • 2015 / 12 / 21
    2015 Highlights Show: New Customer Acquisition, Repeat Customers, and Customer Service

    Chloe guides you through the best advice of our 2015 podcast guests. In this episode we look at ways to acquire new customers, how increase repeat purchase rates, and the part customer service plays in...

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  • 2015 / 12 / 14
    Goodbye Crutches' Tom Schwab discusses how he used content to get 70k visitors a month

    Tom Schwab is a master of content marketing. He's used it to switch his eCommerce business from 3,000 paid visitors to 70,000 organic visitors per month. Listen to the podcast to find out how he uses personas...

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  • 2015 / 12 / 7
    Beard Brand's Eric Bandholz on growing to a 7-figure turnover since 2013.

    "if it's not a core efficiency, then outsource it" - Eric chats with Chloe about how he's grown Beard Brand into an international brand, the vision that underpins all they do, and the power of the seperate...

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  • 2015 / 11 / 30
    eCommerce Books for Christmas 2015 - Chloe selects and reviews the ones you want

    My top 5 eCommerce Books to read over Christmas 2015. Taking you through the 5 books Chloe thinks every eCommerce Business Person should consider reading to get them ready for 2016. And no I don’t think you...

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  • 2015 / 11 / 23
    Trace Meyer on Bitcoin for eCommerce - what is bitcoin? what can it do for us eCommerce people?

    We’re doing something a little different. In this episode Trace Meyer will be helping us all to understand bitcoin, and what it can do for us eCommerce people. I’m going to be asking him about bit coin from...

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  • 2015 / 11 / 16
    Growing Magento sales to €500,000 selling tyres in Romania

    Dorin Parnica knows all about tyres, and has used that knowledge to grow his eCommerce business to €500,000 turnover in 3 years. Listen to learn how he motivates his team, about the upcoming new Magento...

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  • 2015 / 11 / 11
    Christmas 2015 Tips with eSeller: 3: Your Christmas 2015 Customer Journey

    The third in our 3-part bonus series “Christmas 2015 Tips” presented by Chloe Thomas of eCommerceMasterPlan.com in association with eSeller.net to help you make Christmas 2015 the best yet for your eCommerce...

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  • 2015 / 11 / 9
    Serious Readers' Alex Pratt on growing sales of lamps to £5 million

    Alex Pratt is the founder of Serious Readers who build and supply the world’s best reading lights. The business started in 1986, and is now a mail order business with strong online sales, as well as Amazon...

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  • 2015 / 11 / 4
    Christmas 2015 Tips with eSeller: 2: Why your Delivery Strategy Matters this Christmas

    The second in our 3-part bonus series “Christmas 2015 Tips” presented by Chloe Thomas of eCommerceMasterPlan.com in association with eSeller.net to help you make Christmas 2015 the best yet for your eCommerce...

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  • 2015 / 11 / 2
    Lick my Dip's Dave Rotheroe on launching 2 subscription businesses in 6 months

    Dave Rotheroe has been in eCommerce for under a year, but already has two successful business launches under his belt. Lick My Dip and Cheese Posties. Both are subscription businesses. In the podcast he...

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  • 2015 / 10 / 28
    Christmas 2015 Tips with eSeller: 1: Should you partake in Black Friday?

    The first in our 3-part bonus series “Christmas 2015 Tips” presented by Chloe Thomas of eCommerceMasterPlan.com in association with eSeller.net to help you make Christmas 2015 the best yet for your eCommerce...

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  • 2015 / 10 / 26
    Takeaways from eDelivery Conference, TeCOMM, and DCA for the Smaller Retailer

    Our host Chloe Thomas attended 3 more eCommerce conferences in the last 2 weeks, and now brings you her pick of the tips and lessons shared. Including updates from London's Direct Commerce Association event,...

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  • 2015 / 10 / 19
    Takeaways from the Internet Retailing Conference 2015 for the Smaller Retailer

    Our host Chloe Thomas attended Internet Retailing last week, and now brings you her pick of the tips and lessons shared there. Get the latest advice from eCommerce businesses such as Marks and Spencer, Very,...

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  • 2015 / 10 / 12
    Maxwell Scott Bags' William Forshaw discusses international, and the power of a luxury brand

    William Forshaw is the founder of Maxwell Scott Bags – a luxury English brand that is an online only retailer, with a wholesale arm. Their turnover is just over £1 million, about 500 customers per month – but...

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  • 2015 / 10 / 5
    MyArtGallery.ie's Kritika Ashok talks rebrands, switching from B2B to B2C

    Kritika Ashok is our first Irish guest. She runs Ireland’s MyArtGallery.ie with the simple goal to offer the customer “the art you love at a price that suits you”. Selling a mixture of original pieces, copies...

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  • 2015 / 9 / 28
    Wet Shave Club's Rohan Gilkes talks subscriptions, social media turningover $350,000 in year 1

    Rohan Gilkes runs WetShaveClub.com which is about bringing back the manly ritual of traditional shaving. It is an online only business with a strong subscription side. They have a tribe of 20,000 and a...

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  • 2015 / 9 / 21
    Miso Tasty's Bonnie Chung chats about getting to 1,000 regular customers in under 2 years

    Bonnie Chung runs the Shopify site Miso Tasty alongside thriving wholesale distribution. After 3 years researching the best Miso Soup she's now on a mission to bring Miso to the masses. Listen to hear how...

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  • 2015 / 9 / 14
    HoneyTree Bespoke's Sebastian Galbraith-Helps discusses personalised stationery business

    Sebastian Galbraith-Helps runs the online only eCommerce business HoneyTreeBespoke.com, with his wife the artist Lizbeth Holstein. HoneyTree is the UK’s leading bespoke stationery boutique, where customers...

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  • 2015 / 9 / 7
    Blacker Yarn's Sue Blacker on celebrating your values and sold out limited editions

    Sue Blacker runs the Online Only eCommerce business Blacker Yarns, which is the retail side of her yarn spinning mill The Natural Fibre Company. Sue balances production, wholesale and retail to grow her...

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  • 2015 / 8 / 31
    How to find the right Magento Developer with Plums Lingerie's Katherine Salt

    Katherine Salt runs the Boutique Bricks and Clicks eCommerce business Plums Lingerie. Selling a select luxury range of lingerie, swimwear and silk nightwear. The team of two run the shop and have built the...

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  • 2015 / 8 / 24
    Electric Tobacconist's Pascal Culverhouse on SEO, retailing and getting to 7-figures in 2 years

    Pascal Culverhouse launched Electric Tobacconist in 2013, now well into the second full year Pascal & his team are on track for a 7-figure turnover this year. The Electric Tobacconist is an Online Only...

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  • 2015 / 8 / 17
    Beads Direct's John Leach using social media to be Europe's no1 jewellery making retailer

    John Leach joins us today from Beads Direct – Europe’s no.1 online bead and jewellery making retailer. Established in 2004 Beads Direct is an Online Only business stocking over 6,000 lines and providing over...

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  • 2015 / 8 / 10
    Home Leisure Direct's Andy Beresford on Amazon Product Ads and the power of a cool product

    Andy Beresford is the managing director of the multi award winning games room retailer Home Leisure Direct, where last year they grew turnover by 30%. Previously he worked at Dixons and Phones 4U. That’s...

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  • 2015 / 8 / 3
    The Pyjama Store's James Riggs discusses website migration, outsourcing, and brand

    James Riggs is the founder of online only eCommerce business The Pyjama Store. A business which scours the globe for the best nightwear brands, hand picking those they love for their tailoring, quality,...

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  • 2015 / 7 / 27
    Guthy Renker’s Phil Haslam on the power of TV Advertising

    Phil Haslam is the Managing Director Europe at Guthy-Renker, that puts him in charge of what Guthy-Renker do in the UK, Ireland, Germany, Scandinavia and beyond. Which includes 7 different skincare brands...

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  • 2015 / 7 / 20
    Mannequin Madness’s Judi Townsend on turning a B2B eCommerce business into a retail business

    Here is our first American guest! Judi Townsend started Mannequin Madness in 2001 and has built it into an award-winning family business specializing in everything related to mannequins. Selling the most...

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  • 2015 / 7 / 13
    Lifestyle Labs' Valerian Voegele redefining the vitamins sector customer service

    Valerian Voegele is an ex Tesco entrepreneur currently working on an eCommerce start up. That start up recently celebrated its first 6 months of trading. Lifestyle Labs was born out of the desire to offer...

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  • 2015 / 7 / 6
    Prezzybox's Zak Edwards on how to grow in a highly competitive category

    Zak Edwards is the managing director of Prezzybox. Prezzybox is a multiaward winning UK Online Only eCommerce business. Specialising in retailing gifts. Prezzybox.com is the complete online gift solution. Zak...

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  • 2015 / 6 / 29
    ECCO's Hilary Fletcher on how to grow and sell a Bricks and Clicks business

    Hilary Fletcher (until VERY recently) was Co-Owner of ECCO Shoes Oxford. ECCO Oxford has been a Bricks and Clicks eCommerce business selling the ECCO shoes range since 2002. Originally selling from one store...

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  • 2015 / 6 / 23
    Muck Munchers' Martin Harvey on how to grow fast in year one

    Martin Harvey is an eCommerce stalwart (launched his first eCommerce site in 2000). A highly respected and experienced managing director and marketing director within the B2C direct marketing sector, with a...

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  • 2015 / 6 / 12
    Sugru's Linda Muck on the importance of analytics and driving traffic to an online only eCommerce business

    Linda Muck is the eCommerce Manager at Sugru looking after the marketing and website for the Sugru eCommerce business. Sugru is an Online Only eCommerce business with a thriving wholesale arm which sells all...

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  • 2015 / 6 / 12
    Allergy Best Buy's Andrew Wilson on buying an online only eCommerce business and content marketing

    Andrew Wilson is a Mail Order Marketing genius (in fact his was the first eCommerce training workshop I ever attended, way back in the early 2000s), who works with many eCommerce businesses around the UK. But...

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